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Housing Needs Customer Satisfaction Survey

Page 1 of 11

Closes 2 Jun 2024

Contacting the Housing Service

1. What was the reason that you last contacted the Housing Service? Please select all that apply.

Housing advice Homeless application Medical assessment Unsuitable temporary accommodation Repairs Rent enquiries Employment, training and benefits Permanent accommodation Move to private rented Move to other housing options Other - please specify below

Other - please specify

2. What team did you last contact within the service?

Temporary Accommodation Repairs Temporary Accommodation Placements Temporary Accommodation Income Allocations Housing Solutions Housing and Employment Alternative Housing Options

3. Please indicate how you last contacted the Housing Service.

Face to face Telephone Website Email

4. If you did not contact the Housing Service via an online method, why not?

I do not have access to the internet I do not have the finances to pay for a device/go online I do not have the required skills to go online I prefer to contact the Housing Service face to face or via the telephone My disability makes it difficult to go online A language barrier makes it difficult to go online Other

Other, please specify:

5. Are there any other ways that you would like to contact the Housing Service?

other ways to contact

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