We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We asked

We asked for views on a proposal to provide a pedestrian and cycle zone in St Mark’s Road, between the north-western kerb-line of Cornwall Crescent and a point 10 metres south-east of the south-eastern kerb-line of Lancaster Road (outside Thomas Jones Primary School), between 8.45am and 9.10am and between 3.10pm and 3.40pm on Mondays to Fridays inclusive.

You said

We received no objections or comments to this proposal

We did

We have made the order for the pedestrian and cycle zone in St Mark’s Road (outside Thomas Jones Primary School), between 8.45am and 9.10am and between 3.10pm and 3.40pm on Mondays to Fridays inclusive.

We asked

During a previous consultation on the refurbishment of a playground at Emslie Horniman Pleasance, residents wanted to see a mural within the playground to celebrate local artistry. Three local community artists put forward their designs and residents living in Golborne ward, local to the park were asked to vote for their favourite design (votes from outside this area were not counted).

You said

Overall, we received 239 votes, however the majority of these were from people from outside of Golborne ward. Sixty one votes were received from those resident in Golborne and the result of their votes was as follows:

Design Proposal A - Bugs, Beatles and Butterflies of Kensington

17

28%

Design proposal B - Our children are Our Rising Stars

36

59%

Design proposal C - Unity Through Pattern

8

13%

The winning design was, therefore. Our Children are our rising stars by Junior Tomlin.

We did

The parks service will be working with KACW and artist Junior Tomlin, to commence work on painting the winning mural Our children are our rising stars on the rear wall of Emslie Horniman’s Pleasance play area. The work is scheduled to take place in mid-April subject to weather.

We asked

We asked for views on the proposal to make changes to the resident parking permit eligibility criteria and terms and conditions which would reduce unnecessary bureaucracy whilst maintaining the integrity of the scheme.

You said

We had no objections or comments regarding this proposal during the consultation period.

We did

We made the changes to our traffic orders to implement this proposal.

We asked

Kensington and Chelsea Council has taken up the challenge to become the best Council, in all that we do, so the borough is greener, safer, and fairer for everyone who lives here. To achieve this, the Council Plan sets out the vision and priorities for the Council over a four-year period. As part of development for the new Council Plan for 2023-27, the Council embarked on a far-reaching community conversation with residents to hear from them about what they love about the borough, the issues and challenges they face and what they feel the Council’s priorities should be over the next four years.

The ‘Let’s Talk K&C’ initiative was launched at our first ever Citizens’ Panel event in September 2022 and included engagement events, staff conversations with residents at a number of venues across the borough, and a more formal consultation involving a survey of the Citizens’ Panel and a survey of residents more generally.

The main areas that emerged from the Let’s Talk K&C community conversation were used to develop a series of priorities under the following six themes:

  • Becoming the best Council in light of Grenfell
  • Being a caring Council
  • Fairer
  • Greener
  • A great place to live
  • Being careful with your money

These priorities were subject to a more formal consultation through a survey with the Citizens’ Panel and residents more generally.

You said

These are some of the key themes to have emerged from the Let’s Talk K&C engagement. Residents told us:

  • The availability of affordable housing and the maintenance of the existing housing stock needs to be addressed.
  • It needs to be easier for residents to access advice and support from the Council with excellent customer service. Residents need to be listened to and treated with dignity and respect.
  • Support needs to be provided to local independent businesses and our high streets need to be improved to help the local community thrive.
  • There needs to be increased opportunities and support for young people in the borough, as well as support for the more vulnerable and general cost of living support.
  • Continue to keep the borough safe with increased community safety presence and enforcement against antisocial behaviour.
  • Ensure the streets are kept clean and maintain the much-valued parks and green spaces in the borough to a high standard.

We did

The feedback from the community conversation with residents, as well as from service users, community groups, partners, businesses, members of the Youth Council and other stakeholders have been used to develop the Council Plan for 2023-27. Its key priorities include:

A greener Kensington and Chelsea

  • Clean air, clean streets, and greening
  • Parks and open spaces

A safer Kensington and Chelsea

  • Safe homes
  • Crime and community safety
  • Support and safeguard adults and children

A fairer Kensington and Chelsea

  • Housing
  • Advice and support
  • Celebrate, promote, and improve Kensington and Chelsea
  • Education, economy, and employment

Improving customer care and how the Council does things, runs as a theme throughout the plan and is a focus for its staff, so that whenever people speak to or meet someone from the Council that person feels supported and listened to.

The Council Plan was adopted at the full Council meeting on Wednesday 1st March. You can find the full Council Plan on our website.

The Council would like to thank all residents who took part in the Let’s Talk K&C community conversation, your feedback has been invaluable in developing the Council Plan and ensuring a greener, safer, and fairer Kensington and Chelsea.

To deliver the Plan we need to continue listening to and talking with residents, communities and our partners in the public, private and voluntary sectors, as we take on the challenge to become the best Council for a borough that is greener, safer, fairer.

We asked

Kensington and Chelsea Council has taken up the challenge to become the best Council, in all that we do, so the borough is greener, safer, and fairer for everyone who lives here. To achieve this, the Council Plan sets out the vision and priorities for the Council over a four-year period. As part of development for the new Council Plan for 2023-27, the Council embarked on a far-reaching community conversation with residents to hear from them about what they love about the borough, the issues and challenges they face and what they feel the Council’s priorities should be over the next four years.

The ‘Let’s Talk K&C’ initiative was launched at our first ever Citizens’ Panel event in September 2022 and included engagement events, staff conversations with residents at a number of venues across the borough, and a more formal consultation involving a survey of the Citizens’ Panel and a survey of residents more generally.

The main areas that emerged from the Let’s Talk K&C community conversation were used to develop a series of priorities under the following six themes:

  • Becoming the best Council in light of Grenfell
  • Being a caring Council
  • Fairer
  • Greener
  • A great place to live
  • Being careful with your money

These priorities were subject to a more formal consultation through a survey with the Citizens’ Panel and residents more generally.

You said

These are some of the key themes to have emerged from the Let’s Talk K&C engagement. Residents told us:

  • The availability of affordable housing and the maintenance of the existing housing stock needs to be addressed.
  • It needs to be easier for residents to access advice and support from the Council with excellent customer service. Residents need to be listened to and treated with dignity and respect.
  • Support needs to be provided to local independent businesses and our high streets need to be improved to help the local community thrive.
  • There needs to be increased opportunities and support for young people in the borough, as well as support for the more vulnerable and general cost of living support.
  • Continue to keep the borough safe with increased community safety presence and enforcement against antisocial behaviour.
  • Ensure the streets are kept clean and maintain the much-valued parks and green spaces in the borough to a high standard.

We did

The feedback from the community conversation with residents, as well as from service users, community groups, partners, businesses, members of the Youth Council and other stakeholders have been used to develop the Council Plan for 2023-27. Its key priorities include:

A greener Kensington and Chelsea

  • Clean air, clean streets, and greening
  • Parks and open spaces

A safer Kensington and Chelsea

  • Safe homes
  • Crime and community safety
  • Support and safeguard adults and children

A fairer Kensington and Chelsea

  • Housing
  • Advice and support
  • Celebrate, promote, and improve Kensington and Chelsea
  • Education, economy, and employment

Improving customer care and how the Council does things, runs as a theme throughout the plan and is a focus for its staff, so that whenever people speak to or meet someone from the Council that person feels supported and listened to.

The Council Plan was adopted at the full Council meeting on Wednesday 1st March. You can find the full Council Plan on our website.

The Council would like to thank all residents who took part in the Let’s Talk K&C community conversation, your feedback has been invaluable in developing the Council Plan and ensuring a greener, safer, and fairer Kensington and Chelsea.

To deliver the Plan we need to continue listening to and talking with residents, communities and our partners in the public, private and voluntary sectors, as we take on the challenge to become the best Council for a borough that is greener, safer, fairer.

We asked

The Council has been working on a New Local Plan Review (NLPR) since late 2020.

You said

Following four rounds of public consultation, on 1 February 2023 Full Council approved the NLPR for submission to the Secretary of State for examination.

We did

The NLPR was submitted to the Secretary of State on 8 February 2023 and all the details are available on https://planningconsult.rbkc.gov.uk/NLPR_Exam/consultationHome

We asked

We asked residents for their views on key concerns and aspirations regarding the potential transformation of Lowerwood Court garages at Convent Estate, North Kensington, into workspace.

The questionnaire was based on initial conversations with residents and Ward Councillors in early October 2022. The residents’ association reviewed the survey ahead of its publication and signed it off.

The survey ran for six weeks, opening on 31 October and closing on 11 December 2022.

You said

We received 16 responses to the survey. Although findings and percentage figures should be used with caution due to the number of responses, the results provide indication of ways forward.

The key findings are summarised below:

  • The majority of respondents (almost 70%) live in Lowerwood Court. We also received responses from Clare Gardens residents, within Convent Estate, and a nearby street.
  • Responses suggest that concerns raised by residents at the start of the engagement process may be appropriately addressed by the solutions listed in this survey – see question 2.
  • There is more controversy over what should be prioritised for the benefit of residents and the wider local community.
  • The least contentious priorities are discounted workspace for residents and training opportunities for the local community.
  • The most controversial proposal is a new rooftop garden. Respondents say it should be designed carefully and with strong resident participation, if built at all, as it is in view of the flats and in close proximity to residences.
  • Funding the residents’ association (RA) using revenue generated by the project is the second most contentious idea. Some residents suggest any funding should be available for different groups and initiatives, not only at the discretion of the RA.
  • Although providing a new community space within the garages is well supported, it may not be a top priority as there is already a community room in the estate. Instead, residents suggest renovating the existing community room.
  • New storage for residents is supported provided there are safety measures to avoid fire hazard and other risks.
  • Residents want reassurance that the project will not affect the structure of the building or increase pressure on drainage and sewage systems, which they say is troubled by recurring floods.
  • Anti-social behaviour is a controversial issue as some residents do not see this as a priority. Nevertheless, access to the estate through the new workspaces has been raised as a potential concern. It was recommended that fire escape routes do not lead to the residential area.
  • Respondents suggest that the use of each unit should be strictly controlled. Activities that require intense usage of delivery drivers, such as dark kitchens, should not be allowed.
  • A balanced approach to opening hours should be achieved, making sure the area is kept quiet in the evenings. Longer hours may be considered on a case-by-case basis, depending on the nature and level of noise produced by the workspace.

We did

The results from the survey are informing discussions on how to deliver the project, including the best operational model.

Any decision will take into account the wellbeing of residents and the wider local community.

The project team will seek to convene another meeting in the spring 2023 to update residents on our progress.

In the meantime, if you have any queries or require assistance to access the full results, please contact the project team at GrowthandDeliveryTeam@rbkc.gov.uk or call 020 7361 3012.

We asked

We asked for views on the proposal to convert RBKC Housing resident permit holder bay number 5 to RBKC Housing personalised disabled bay PBR 02 within the 375 Portobello Road housing estate.

You said

We had no objections or comments to the proposal.

We did

We have made the traffic order to convert RBKC Housing resident permit holder bay number 5 to RBKC Housing personalised disabled bay PBR 02 within the 375 Portobello Road housing estate.

We asked

We asked for views on the proposal to ban the left turn from Lowndes Square into William Street.

You said

We had one letter of support and three comments to the proposal.

We did

We made the traffic order to ban the turn into William Street from Lowndes Square.

We asked

We asked for views on 44 proposals in the October 2022 Miscellaneous Parking Changes, and a proposed correction to a drafting error in the Prescribed Routes Order that introduced on a permanent basis a pedestrian and cycle zone in part of Phillimore Walk and the proposed revocation of a prescribed routes order that introduced a cycle track on Dalgarno Gardens.

You said

We had a total of 10 objections, 9 letters of support and a further two comments to the parking proposals.

We did

We amended the proposal for Old Court Place, where only 5 metres of residents’ parking was converted to personalised disabled bay No. 773, rather than the proposed 6.6 metres. We proceeded with all of the other proposals.  We also made the traffic order for proposals which introduced cycle hangar bays in Arundel Gardens, Ifield Road and Vicarage Gate that were consulted on in the June 2022 Miscellaneous Parking Changes and on which the decision was deferred until the October 2022 Miscellaneous Parking Changes.

We asked

Our first ever Citizens' Panel event was held in September 2022. This launched the Let's Talk K&C conversation around what the Council's priorities should be over the coming years. Kensington and Chelsea Council has taken up the challenge to become the best Council, in all that we do, so the borough is greener, safer, and fairer for everyone who lives here.

We asked for feedback on four key questions:

  • What do you love and value most in Kensington and Chelsea and/or your local area?​
  • What are the biggest issues and challenges faced by residents/the community in Kensington and Chelsea and/or your local area?​
  • How can the Council best support residents, businesses and partners to enhance their lives over the coming 10 years?​
  • Those affected by the Grenfell tragedy have challenged the Council to use the learning from Grenfell to be the best Council. What does being the best Council, in light of Grenfell, mean to you?​

A big thank you to the 70 plus Panel members who attended the event and had the opportunity to talk with staff and Councillors and to feedback what is most important to them. 

You said

Some of things you valued most about Kensington and Chelsea included:

  • Its diversity and community spirit, the voluntary and community sector, and events like Carnival;
  • It was felt to be safer than other boroughs and generally cleaner, regular waste collections were appreciated;
  • The local amenities, the 'feel' of the high streets and parks and open spaces; and
  • The history and culture of the borough.

Some of the biggest issues and concerns raised included:

  • The lack of social housing and problems with hiusing repairs;
  • Lack of police visibility in the borough and concerns about antisocial behaviour;
  • The lack of independent businesses and empty shops;
  • Challenges to reaching net zero;
  • Lack of communication and transprency from the Counci and a sense that it was always easy talking to the right people at the Council; and 
  • The need for more support for young people.

Further details on the emrging themes and priorities from the event can be found in report below. 

 

We did

Panel members feedback from the event has been used to inform the emerging priorities for the Council Plan, which are now subject to further consultation including a Panel survey. All the feedback from the event,will help inform the new Council Plan.

We asked

If the Council should introduce new cycle hangars in twenty locations across the borough. 

You said

153 responses supported the proposals in full, 12 supported in part and 43 objected to the proposals. 

We did

The Director for Transport and Regulatory Services, in consultation with the Lead Member for Planning, Place and Environment, has decided to proceed with 19 of the proposed cycle hangar locations.  Officers will seek a new location for the hangar proposed in Abingdon Villas and consult again in January 2023.

We asked

If the Council should introduce a School Street on St Mark’s Road (section between Lancaster Road and Cornwall Crescent) between 8.45 – 9.10am and 3.10 – 3.40pm Mondays to Fridays. 

You said

70 per cent of respondents supported the scheme in full, 15 per cent supported the proposals in part and 15 per cent objected to the School Street proposal.

We did

The Director for Transport and Regulatory Services, in consultation with the Lead Member for Planning, Place and Environment, has decided to proceed with the implantation of a School Street on St Mark’s Road.

We asked

We asked for views on the proposal to prohibit vehicles making a "U" turn for vehicles travelling southbound along Walton Place

You said

We received no objections and eight letters of support to this proposal

We did

We made a traffic order banning the making of a “U” turn for vehicles travelling southbound along Walton Place

We asked

We asked for views on the proposal to extend the hours of operation of the residents’ parking places in Eardley Crescent, Earl’s Court Square and Kempsford Gardens to include the hours between 6.30pm and 10pm on Saturdays and between 8.30am and 10pm on Sundays. This would mean that the hours of operation of those parking places on all days would be between 8.30am and 10pm; and to provide that visitors to residents of Eardley Crescent, Earl’s Court Square and Kempsford Gardens whose vehicle details have been registered with the Council for the purpose of parking in the residents’ parking places in those roads, would be permitted to park in those residents’ parking places between 6.30pm and 10pm on Saturdays and between 8.30am and 10pm on Sundays.

You said

We had no objections and one letter of support for the proposals.

We did

We made a traffic order to extend the hours of operation of the residents’ parking places in Eardley Crescent, Earl’s Court Square and Kempsford Gardens on all days to be between 8.30am and 10pm; and to provide that visitors to residents of Eardley Crescent, Earl’s Court Square and Kempsford Gardens whose vehicle details have been registered with the Council for the purpose of parking in the residents’ parking places in those roads, would be permitted to park in those residents’ parking places during these times.

We asked

The Leisure Services team in collaboration with the Putting Communities First Team created a paper survey which was promoted across three different events around the borough: Holland Park event day on July 23 and Chelsea Riverside event day on August 3 and 4. The purpose of the survey was to identify whether residents were active for transport and/or leisure purpose to better address the Leisure provision in the borough.

You said

We received 19 responses to the survey. A summary of the results are:

  • The majority of respondents (16) stated that they take part in exercise or physical activities to improve health
  • Nine respondents stated that the main reason that might prevent them from taking part in exercise and physical activities is lack of time, followed by cost of session (eight respondents), unawareness of what’s available (five respondents) and health reasons and accessibility (both four respondents)
  • When asked about what method of active travel the use, most respondents (13) answered walking while if they answered cycling we wanted to know if they used it for recreation and fitness and four people stated they do
  • When asked if they wished to know more about the council’s cycling provision, the majority (10) said yes

We did

The Leisure Team is planning to keep engaging with residents in order to acknowledge and take into consideration their feedback on the leisure provision in the borough, with the view to make improvements to the services where required. 

We asked

We asked for your views on installing outdoor gym equipment in the park.  If you supported this proposal we also asked for your preferred location and top three equipment choices.

You said

  • 75% agreed with installing outdoor gym equipment in park.
  • Equipment should be installed near the river wall to the western end of the park.
  • Preferred equipment was the Arm and Bike Pedal, Resistance Stepper and Resistance Shoulder Press.

We did

We have committed to installing the three outdoor gym items above in the park near the river wall. If you have any questions about this project, please contact the Parks Projects team by email at parksprojects@rbkc.gov.uk or by phone on 07929 850 525.

We asked

Over the past 18 months we have carried out two rounds of community consultation seeking the views of local residents on the plans for the Latymer Community Church and Bramley Road New Homes site.

You said

Residents' views have helped shape these plans.

We did

However ahead of the third and final exhibition, where the community would get to see the final plans, we are having to pause and review the scheme to look at how viable it is in the light of the economy.

Unfortunately increasing inflation and rising costs are a key factor for everyone involved in building new homes. We are still absolutely committed to building 600 new homes across the borough and most importantly half of which will be for social rent, but we are looking at the most cost-effective way to do this.

We asked

The Council has, for many years, commissioned Victim Support to provide a free and confidential Victim's Advocacy and Advice Service to those residents affected by anti-social behaviour (ASB) and hate crime. The Council is committed to continuing and improving support to victims of anti-social behaviour (ASB) and hate crime and is seeking views on the Advocacy Service which will inform a re-commissioning process in line with Procurement best practice.

As part of the re-commissioning process, the Council were keen to hear the views of current or previous service users, organisations which have previously referred their service users or tenants to the service, as well as residents of Kensington and Chelsea who may have not accessed the service but have been impacted by ASB and/or hate crime and have a view on what would assist in these circumstances.

You said

A total of 10 responses were recieved for the online survey. In addition to this  survey, the Council received feedback from current and former users of the service via the current service provider, Victim Support.

Details of the 10 responses can be found in the consultation report included in the files below.

We did

The views taken as part of this survey have helped inform the procurement process for the Victim's Advocacy and Advice Service.

We asked

We asked for views on the proposal for making an exemption for pedal cycles from the existing north-westbound one-way system in Gilston Road, between its junctions with Fulham Road and Priory Walk.

You said

We received 19 objections and had four supporters in full to this proposal. This proposal was consulted upon with 4 other two-way cycling on one-way street proposals. We also received 17 objections to all five proposals, 2 comments which supported all the five proposals in part and 54 supporters for all five proposals in full and 1 person expressing no opinion. 

We did

We made the order exempting cycles from the existing north-westbound one-way system in Gilston Road, between its junctions with Fulham Road and Priory Walk.