We Asked, You Said, We Did

We asked for views on a proposal to amend the current traffic order for Albert Bridge, so that the existing ban on vehicles weighing more than 3 tonnes would only apply to goods vehicles and not to all vehicles.

We received one objection to the proposals.

We have made the amendment to the traffic order as originally advertised.

We asked for your views and feedback on the three high-level outline design proposals for a new open space at Lots Road on the Thames Tideway tunnel site located behind Lots Road Pumping Station. The resident “have your say” on the designs was part of the tender process and residents of the Chelsea Riverside ward were invited to review the proposals and select their preferred design. Residents were also asked for general comments and suggestions on the designs and the new open space proposal.

Survey responses 75.

Design proposals:

Respondents were asked to review the three designs options presented and select their preferred design: A total of thirty-nine percent preferred Design one, thirty-seven percent of respondents preferred Design two and twenty-four percent preferred Design three.

Respondents were asked if they had any other feedback or comments on creating a new open space at Lots Road: A number of themes were highlighted by the response these included comments on green space and amenities, accessibility and inclusion, areas for physical activity and sports, support for the proposal or specific design options,  additional ideas such as a café or farmers market, practical issues regarding the proposed designs, safety concerns and toilets/accessible toilets.

Design proposals: The results of the resident’s preferred design were collated along with the council officers tender scores.

The overall scores of both these elements resulted in Design 1 receiving the highest overall score and being selected as the chosen designer to work with the community on the proposed design.

The selected designer and council officers will hold further design workshops with residents and organisations in June and July 2025.

Other comments and Feedback: All the other comments received will be reviewed shared with the selected designer to see how they can be incorporated into the new open space design or potentially provided or incorporated at other nearby sites like Westfield Park and Cremorne Gardens.

Toilets and Accessible Toilets: Although the provision of toilet facilities has been suggested by a number of residents in the feedback, due to the flexible nature of the site at Lots Road and the maintenance requirements for the Thames Tideway tunnel, it will not be possible to provide dedicated toilets facilities in the new open space. Instead, we will look to signpost and direct people to the public toilet facilities in neighbouring parks at Cremorne Gardens and Westfield Park. There is also currently a plan in place to provide an accessible changing places toilet facility at Westfield Park.

Works: It is currently estimated that construction work to create the new open space will begin in 2026.

We asked for views on proposals altering the parking allocation in the Wornington Green and Sloane Square areas in the March 2025 Miscellaneous Parking Changes.

We received a total of 66 objections regarding the Wornington Green Phase 2b part of the proposals.

We have made the traffic order as originally advertised.

We asked for views on proposals to create a one-way except cycles north-eastbound restriction for the full length of Cantle Mews, and a one-way except cycles south-westbound restriction for the full length of Wheatstone Gardens.

We did not receive any objections to the proposals.

We have made the traffic order as originally advertised.

We asked for views on proposed changes of the parking provision within the Balfour of Burleigh, Henry Dickens Court and Portobello Court housing estates.

We received no objections or letters of support in relation to the proposals.

We have made the traffic order as originally advertised.

We asked for views on 47 proposals in the February 2025 Miscellaneous Parking Changes.

We received a total of 26 objections, one letter of support and one comment across 12 of the on-street parking proposals.

We have made the traffic order as originally advertised apart from the proposals relating to Hogarth Road and St Alban’s Grove, which were dropped in their entirety.  The proposals relating to Beauchamp Place and Walton Street were deferred to a later date and the proposal relating to Pitt Street was amended following the consultation.

We asked for residents views on proposed changes to the Repairs Recharge Policy.

We received two responses to the consultation.

One respondent found the policy clear and easy to understand (one did not answer). One respondent made a comment about support for vulnerable tenants.

As a result of the feedback more clarity has been added to the vulnerable tenants section of the policy.

The Policy has now been agreed and signed off by the Council.

For residents views on proposed changes to the Decants Policy.

We received one response to the consultation. 

The respondent felt the policy was clear and easy to understand and the responsibilities of both the Council and tenants was clear.

As a result of the consultation the Policy has now been signed off and adopted.

We asked for residents views on proposed changes to the Voids and Lettings Policy.

We received no responses to the consultation.

We have adopted the Policy with one minor addition at the request of the Lead Member for Housing: 

"When a tenant moves out of a property, we will aim to carry out compliance checks and any relevant works as quickly as possible, to help those waiting for suitable housing”

We asked for views on the proposal to introduce second home permits which would be available for use under the same conditions, including at the same times and in the same parking places, as the Council’s on-street residents’ permits. Second home permits would be available to those liable to pay Council Tax at premises listed as a second home on the Council’s Council Tax database and there would be a maximum of one second home permit per premises at any one time and a maximum of 2,000 second home permits granted by the Council at any one time.

We received a total of 299 objections, 79 letters of support and 40 comments on this proposal.

We have made the traffic order as originally advertised apart the maximum limit of 2,000 second home permits granted by the Council at any one time was reduced to 1,000.

For the views of stakeholders to inform insights that would help:

• Identifying how current pharmacy services are meeting local needs.
• Understanding challenges in accessing these services.
• Shaping improvements to ensure better support for all residents.

Your views have helped inform the Draft Pharmaceutical Needs Assessment for 2025-28 

The Draft Pharmaceutical Needs Assessment has gone out for consultation between 9 June and 8 August 2025.

It can be accessed via this link: Pharmaceutical Needs Assessment (PNA) for 2025-28 - Kensington and Chelsea's Consultation and Engagement Hub - Citizen Space

As part of the Grenfell Recovery Strategy, North Kensington residents voted for those shortlisted community projects that mattered most to them. The public vote ran from Monday 3 February to Sunday 16 February 2025.

The voting process saw a strong response from the local community, with 1,078 residents casting a total of 10,864 eligible votes. This level of participation highlights the community’s commitment to shaping initiatives which help contribute to their recovery.

Projects have been funded in order of most votes to least, with each receiving their full requested amount until the £600,000 fund ran out. This approach aims to make the process of allocating funding transparent and ensure that successful projects get the full funding they requested.

The final decision to award the funding was made at the Leadership team meeting on Wednesday 23 April 2025.

Visit the Council website for a full list of funded projects.

Following the 2024 consultation to assess the need of a wildlife Public Space Protection Order, the council carried out a consultation to take residents' views on board regarding its implementation. 

The consultation had 168 responses and a staggering majority of over 94 per cent was in favour of the implementation of the Public Space Protection Order by South Kensington and Gloucester Road stations and the space by the entrance of Holland Park (junction with High Street Kensington).

As a resut of the general consensus received, the Public Space Protection Order has now been implemented for the areas outlined in the report and it is in full effect.

Kensington and Chelsea Council is considering proposals to improve the public realm on Hans Crescent, with funding for the changes provided by local landowners, including Harrods, and from the Council, through a Neighbourhood Community Infrastructure Levy contribution. 

We asked for stakeholders views on the proposals.

• We received feedback from 20 stakeholders
• Half of respondents either supported the scheme ‘in full’ (four respondents) or ‘in part’ (six respondents)
• Nine respondents did not support the scheme
• Five respondents commented in favour of the proposals and the improvements it would bring
• Concerns raised by others related to traffic congestion/flow, pedestrian congestion/safety and enforcement of parking restrictions

An Executive Decision report was produced in relation to the Public Realm Scheme - which can be viewed on the Council's website. The report presents the findings of the consultation, including how the issues raised by stakeholders have been taken forward.

A decision has been taken to negotiate an agreement with Harrods to deliver streetscape improvements on Hans Crescent. The scheme could be a welcome addition to the Council's amazing spaces programme.

It is hoped the works will take place in 2026.

We asked residents and stakeholders to take part in the consultation to help shape our financial priorities and deliver value for money for our residents, businesses, and communities. The Council’s draft budget report for 2025/26 included key saving and growth revenue proposals, an update on the Council’s capital programme, and the Fees and Charges Schedule.

Forty-six people responded to the budget consultation through the online survey, which is a 27 per cent increase from last year. In addition, the Council also held consultation sessions with the Youth Council and Action Disability Kensington and Chelsea, collecting responses from 74 residents in total. This is an encouraging increase in engagement from last year, and the Council wishes to thank everyone who took the time to respond.

The key responses are summarised below, more detailed feedback, including the Council's response to points raised, can be found in the Key Decision Report taken to Full Council

• 18 people either supported or strongly supported the proposals

• 30 people made suggestions of which areas to invest more attention or funding, these included: Street cleaning and Graffiti Removal, Adult Social Care Services,  Reduce traffic pollution and Improve Air Quality

The draft budget was taken to Full Council on 5 March 2025, which included feedback received as part of the consultation.

The budget was approved at the meeting. The Key Decision Report and all information related to this can be found on the Council's website

The Council continues to evolve its approach to involving residents in housing-related matters and is in the process of refreshing its Resident Involvement Policy. In order to refresh the policy, the Council is engaging and involving residents to seek their views on the direction of the policy and to plan future resident involvement activities and strategies for enhancing resident involvement in Kensington and Chelsea.

As part of this a short Pulse Survey was undertaken.

• Over half of respondents are satisfied with the current opportunities provided by the Council for residents to get involved with housing related decisions
• Ovre two-thirds of those involved in engagement opportunities have had a positive ecperience when doing so
• The areas that residents would like to see more resident involvement included: repairs and maintenance (73 per cent); anti-social behaviour management (50 per cent) and safety and building standards (45 per cent)
• The most popular ways that respondents would like to hear from the Council were: email updates (58 per cent) and in person meetings (54 per cent)

The feedback and views of residents is being used to inform the development of Housing's Resident Involvement Strategy.

The Council consulted residents and businesses on the implementation of time-banded waste collection and assessed its impact on businesses.

Many respondents supported the initiative, citing cleaner streets, reduced waste pile-ups, and improved public hygiene. Some emphasised the positive impact on residents' quality of life and business environments.

While there is broad support for time-banding to improve street cleanliness, concerns remain around timing, enforcement, and impact on businesses. Effective communication, adjustments to collection slots, and proper enforcement will be key to the scheme’s success.

The Council introduced time-banded waste collections for commercial waste on Tuesday, 11 March 2025. This system helps keep streets clear while ensuring businesses have regular and flexible collection times. Timed slots will be available 24/7 across nine town centres, with enforcement action for waste presented outside allocated times.

We asked garage owners if the new Garage Licence Review (outlining changes to the licence agreements) was clear and if they agreed with it. 

Six out of seven responses were in agreement with the review and all inputs were taken into account when reviewing the decision.

After the consultation period on the garage licence agreement closed, the outcomes were reviewed and compiled into a formal report. This led to suggestions being considered a part of the  preparation of the HM Garage Licence Agreement Delegated Authority Decision Report written by the Neighbourhood Resident Services Manager, reviewed by Communications, Finance and Legal Teams and signed of by the Director of Housing Management. The next steps will be preparing the rollout of the updated terms and conditions with written communication to licensees and a notice period for the new terms to take effect.

The Council asked residents and key stakeholders if they support the renewal of the Public Spaces Protection Order (PSPO)
– Nuisance vehicles, for a further three years, following the 2021 public consultation that overwhelmingly supported the
expansion of the PSPO to cover the whole of the borough and the increased use of acoustic cameras.

A staggering ninety-seven per cent of respondents support the PSPO renewal.

The Public Space Protection Order- Nuisance vehicles, has now been implemented following residents' support via this consultation.

We asked for your views on a vision and collection of projects within the draft Local Action Plan for Earl’s Court Road.

We asked you to choose your most important project from each of the three project categories:

· Improving the environment

· Character and heritage

· Managing the street

We also asked for your views on the draft Earl’s Court Shopfront Design Guide, and if you had ideas for any further projects for the Local Action Plan.

We received 184 responses to the survey and a further eight responses by email. Of the 192 responses, 93 per cent supported or strongly supported the vision and objectives of the plan.

Most comments about the vision and objectives of the plan and its proposed projects fell under the following themes:

· Address anti-social behaviour, improved safety and more policing

· Dissatisfaction with retail offer and desire for a different and more varied mix of shops and businesses

· Improve the pedestrian experience, cleanliness and repair pavements.

The most popular projects within each category were:

· Improving the environment: Decluttering the street

· Character and heritage: Shopfront Design Guide

· Managing the street: Tackling waste and recycling bins

Comments about the Shopfront Design Guide were received from 110 survey respondents and 98 were supportive, i.e. 89 per cent.

Following the consultation, we are amending the projects and action plan accordingly. The key changes are:

· Add ‘safe’ to the vision so that it reads, “Earl’s Court Road will be known for its special character both as a safe, attractive and convenient neighbourhood high street and an appealing London destination”.

· Add information about other ways crime and anti-social behaviour are being tackled as well as supporting the street population.

· Add information about how to report problems via Report a problem

· Add ‘including young people and families with children’ in objective 4 so that it reads, “Earl’s Court Road will offer a selection of useful and appealing shops, facilities and services for local residents and visitors including young people and families with children.”

· Through the market stall feasibility projects, explore the contribution a market could make towards providing a more neighbourhood shopping offer e.g. a weekly farmers’ market, to address the deficit in the retail offer identified in the comments.

In addition, we will take the following actions:

· We will continue to support work towards forming an Earl’s Court Business Improvement District which would give businesses funds to implement crime and anti-social behaviour reduction measures and other measures to improve the pedestrian experience.

· Discuss speed cameras and enforcement on Earl’s Court Road with TfL.

· Discuss additional pedestrian crossings raised by respondents, with TfL – including one between Barkston Gardens and Penywern Road.

· Given the high level of support for the Shopfront Design Guide, we will now consult on adopting this as a Supplementary Planning Document. If adopted, it would become a material consideration in determining shopfront planning applications and applications for advertisement consent within the Earl’s Court Road District Centre.

The following project ideas were suggested by respondents, and these will be relayed to relevant services and considered for inclusion in the plan when it is reviewed in 12 months:

· More pedestrian crossings on Earl’s Court Road, in particular from Barkston Gardens to Penywern Road

· Speed limit enforcement measures on Earl’s Court Road

· Conservation Area Management Plans for other Conservation Areas (Philbeach and Earl’s Court Square mentioned)

· Freddie Mercury commemoration as a draw for visitors

· Earl’s Court to have a central part in London Pride with events and streetscape/shop front celebrations. Blue plaques to create a “Walk with Pride” walk from the station, down past the Boltons and Old Brompton Road.

· Address nuisance caused by delivery bikes

· ‘Gum trees’ or similar to reduce gum waste

· Loyalty scheme for local businesses

· More seating in the public realm

· Christmas tree in Hogarth Road

· Tourist/visitor information map or leaflet that could be available at the kiosk since the traders are frequently asked for help

Link to the project webpage