For your views on the RBKC Ceremonies Service, your expectations for your marriage or civil partnership ceremony and the associated fees, and how we could further develop our offer.
Your reasons for having a ceremony with RBKC Registrars
What you valued most about your ceremony experience with RBKC Registrars
What you felt could be improved
When asked about a potential Premium Ceremony Offer, you thought this should include
Your views on an independent celebrant ceremony
Your views on ceremonies being delivered through a wholly owned trading company
Resident and customer feedback and ideas have enabled us to create a forward plan of new service developments, to improve the customer journey and expand customer choice. This includes:
We have also completed the prize draw that went alongside the survey, entering all those who submitted their contact details for that purpose. The lucky winner has been contacted and will receive a £100 discount for their upcoming ceremony planned for 2022!
Our Registration Services team, which carry out marriage and civil partnerships ceremonies, is looking to hear from couples about their expectations for their special day and their experiences of our ceremonies service as part of a new survey.
Those who submit their contact information with their survey response will also be in with a chance to win a £100 discount on a future ceremony. If you have already had your ceremony with us you could win a £100 refund.
We want to hear your feedback on:
The survey is open for people who have recently had a ceremony with us or are currently planning or thinking about marrying in Kensington and Chelsea. The findings will help us to make your special days even more perfect.
The survey will close on Sunday 10 January 2021 and the winner will be contacted after the closing date.
If you require help in translating the survey and/or language support for filling it in, please call the Registration Service general number on 0207 361 4100 between Monday to Friday - 9am to 5pm or email us at RBKCcustomerservices@rbkc.gov.uk to request assistance with this survey, and a conversation with an interpreter can be arranged.
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