In Housing, we are always looking to gain the views of residents and shape our services together. We routinely consult on these so whenever we hold a consultation exercise, you can have your say and tell us what you think. We will use your comments to help us shape our proposals and make recommendations for how we can work together with you to deliver services which are designed to meet your needs.
These consultations will be based around 6 broad themes:
- Policy (Our official direction on a service e.g. The Damp and Mould Policy)
- Strategy (Our plan for implementing a change/improvement to our services)
- Improvements (Borough-wide works that will improve our housing/housing services)
- Estate improvements (improvements to your immediate neighbourhood)
- Funding (have your say on particular budgetary decisions)
- New builds (have your say on the direction of our new homes programme)
Your feedback is crucial to us providing the best possible service - please take part in our consultations.
We are committed to listening to our residents, and involving residents in decision-making on things like housing policy and how their estates are run. Please do get involved.
Open policy consultations
Housing Management - Vulnerability Policy
The new Housing Management Vulnerability Policy explains how the Council identifies and supports residents who may be vulnerable when using housing services. Vulnerability can be short-term, long-term or linked to a particular situation. The policy aims to ensure residents receive fair, personalised support and that services are adapted to meet individual needs. The policy focuses on understanding residents' circumstances, improving communication, making reasonable adjustments, and...
Closed consultations
Supported Housing
The Royal Borough of Kensington and Chelsea wants to ensure that residents’ voices are at the heart of future service improvements. Your experiences and views matter, and this survey gives you the...
Let's Talk K&C 2030
Let’s Talk K&C 2030 As we start to develop our Council Plan for the next four years, we want to have an open and honest conversation with you about what services you value the most. We...
Citizens' Panel - Let's Talk K&C 2030
Let’s Talk K&C 2030 As we start to develop our Council Plan for the next four years, we want to have an open and honest conversation with you about what services you value the most. We...
Housing Management - Hoarding and Self-Neglect Policy
Kensington and Chelsea Council is committed to ensuring that our homes are places where people want to live and feel safe. In January 2025, we had 186 ongoing cases of hoarding, highlighting the need...
Pet Policy
The Royal Borough of Kensington and Chelsea is reviewing its Pet Policy and is inviting residents to share their views, The updated policy aims to support responsible pet ownership, protect animal...
Housing Fraud Policy
The Council is introducing a new Housing Fraud Policy that establishes clear definitions of housing fraud and unacceptable conduct and confirms Kensington and Chelsea council's approach to tackling...
Housing Management - Annual Report to Tenants 2024-25
Each year we put together facts and figures about Housing Management performance so you can see how we’re doing and hold us to account. We’ve changed the format of this year’s annual report following...
Housing Management- Tenancy Policy Review
Kensington and Chelsea is making some changes to its tenancy policy and we’d like your input. The Tenancy policy outlines the Council’s approach to issuing, ending and transitioning between...
Housing Management- Resident Involvement Strategy
At Kensington and Chelsea, we believe that residents should be at the centre of everything we do. You know your homes and communities best, and your insights are invaluable in shaping the services...
Useful Housing links
Housing Policies and Strategies
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Repairs and major works
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