Change at the Council – a legacy from Grenfell

Closed 18 Dec 2022

Opened 9 Aug 2022

Results updated 10 May 2023

Over 600 bereaved, survivors and residents shared ideas and suggestions with us as part of our ‘Change at the Council – a legacy from Grenfell’ conversation, which we launched last summer.

We have now completed a report on all of the feedback we heard via the surveys, group discussions and one-to-one conversations in person, over the phone and via email. We are very grateful to everyone who shared their views with us and for your patience whilst we analysed the feedback.

The scale of the challenge you have set the Council is clear. Most of you said the Council has not changed or got worse since Grenfell and highlighted a range of areas where significant improvement is required. We hope this comes across in the report.

So far, your ideas have helped to shape the new Council Plan, with many of the key themes underpinning the Council’s priorities for the next four years.  This can be seen, for example, in the commitment to achieve a fairer Council, and to ensure all residents are – and feel – safe in their homes. Towards the end of the year, we will publish a long-term plan for how the Council acts on the feedback.

Look out for an update in July on how your feedback is being used further and how you can get involved with helping us create that plan for change




The Grenfell tragedy has forever marked Kensington and Chelsea, our communities and the Council.

Bereaved, survivors and local people have challenged us to make sure that the lessons from Grenfell are never forgotten. We have heard clearly that they want us to use the learning from the tragedy to make Kensington and Chelsea the best council for all residents, and one which is led by its communities.

The Council is committed to meeting this challenge to be the best in light of, and because of, what happened at Grenfell. We have already heard many ideas about this over the past five years, including through the range of consultations that have taken place with the bereaved, survivors and local residents.

However, we think it’s important to give everyone an opportunity to tell us about what this means to them so that together we can build a shared vision for the future, a shared vision of what this might look like.



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