Shape the future of Public Participation - Have your say on the Council's commitments on local involvement

Closed 23 Jun 2025

Opened 31 Mar 2025

Contact

consult@rbkc.gov.uk

Feedback updated 6 Aug 2025

We asked

How residents currently take part in consultation about local services or problems in their local area and what changes they would like to see in the way decisions are made in the borough to make participation more meaningful.

This was completed through pre-engagement focus groups and meetings, an online survey open to all residents and our Citizens’ Panel and additional meetings with different communities across the borough, including Kensington and Chelsea staff.

You said

A key message from the 500+ respondents to the Charter Consultation was a desire to see genuine and consistent coproduction and codesign from the start of a council-initiated change, process or decision wherever possible, including how the updates are made to the new Charter for Public Participation.

Other consistent feedback included respondents saying the best way to show we are listening is by feeding back directly to participants and explaining how decisions were shaped by their views.

We did

We're listening to residents and codesigning the new Charter commitments. A diverse group of 15 residents and council staff are meeting over July to September, facilitated independently, to build on the public consultation findings and finalise the updated Charter for publication in late 2025.

A more detailed ‘We Asked, You Said, We Did’ statement will be published after this codesign period.

Results updated 6 Aug 2025

Files:

Overview

As part of the Grenfell Inquiry Report commitments, we're reviewing the Charter for Public Participation this year with our residents to update the Council's promises to public involvement.

This matters because the Charter is part of the Council's constitution, it animates how we involve local people, and the quality of decisions we make together with our residents.

A copy of our current Charter is here. This was originally co-written with local people including ward councillors, in 2019.

Why your views matter

Now more than ever, the Council wants to work in partnership with residents to shape services. To inform the updated Charter, we want to ask you some questions to understand a bit about your involvement locally, your attitudes to influencing local decision-making, and how can we do better in our dealings and communication with you around public involvement. 

If you would like a copy of the survey in another language or format, please email Daniel Betts (Governance Services) or call 07814 361723 from Monday to Friday between 10am and 4pm.

Thank you for taking part - answering the survey should take between 5-7 minutes. Results from this consultation will be used to assess the updates required to the Charter which will be made later on this year. We will keep you updated with the consultation findings and next steps if you are happy to be contacted afterwards.

Areas

  • All Areas

Interests

  • Communities
  • Community Engagement
  • Consultations