Improving customer service standards for the Register Office- 2024-2025 - Service used - Kensington and Chelsea's Consultation and Engagement Hub

Service used

Please note: you will need to complete a survey for each service used.

Which service did you use at the Register Office?

(Required) Birth registration Death registration Still-birth registration Certificate application Notice of intention Book a ceremony Get married or form a civil partnership Civil partnership conversion Citizenship ceremony Correction / re-registration Other (please specify below)

If other, please specify

Were you offered an appointment at a time and place that was convenient to you?

Yes No

Were you seen for your appointment in a timely manner?

Yes No

Overall how satisfied were you with the staff you dealt with?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Were the officers who attended you:

Were any legal requirements explained to you clearly?

Yes No