Information, Advice and Guidance Services

Overview

The Council wants to ensure that the provision of information, legal advice and guidance (IAG) is of a high quality, accurate and consistent and our residents can access it early and also easily. We would like to consult with residents about their experience of using IAG services in the borough.

Information, legal advice and guidance (IAG) services diagnose people’s problems and provide them with information, general and/or specialist advice and guidance on matters that is relevant to the person’s problem. IAG services also help people to identify and access welfare benefits and other entitlements so that they can maximise their income, reduce their debts and become more financially resilient and independent.

IAG services help people to identify what action(s) they can take and what the consequence of taking this action could be. Some IAG services also provide advocacy to people, this might involve representing a person and supporting a person to access justice through advocating on their behalf.

Why your views matter

We will use what we learn in the consultation process to improve how we purchase IAG provision for our residents in the future.

If you need help completing this survey or require it in an alternative format (e.g. paper copy or in an alternative language), please contact   VoluntarySector@rbkc.gov.uk