Future Grenfell Support

Results updated 2 Apr 2024

Summary of feedback from Phase One

Through Phase One of the consultation (October to December 2023), we heard from hundreds of people in the immediate local community. People shared a wide range of views with us about their experience, what is important to them and what kind of Grenfell support they want to see in the future.

The report with the detailed analysis of all the comments and feedback is available at: www.linktr.ee/grenfellcommunitysupport. 

There is a separate report with a summary of the feedback from the Phase One consultation with children and young people available at: www.linktr.ee/youngpeoplefeedback.

Who we heard from

We heard the views of over 300 local people with 195 who completed a survey, 84 who participated in group discussions and 57 who engaged in one-to-one conversations with us.

The vast majority of people who took part in the consultation live within 500m of the Tower and were affected by Grenfell in different ways. Most survey respondents witnessed the fire, knew people who died, and a large proportion lost friends and relatives and actively supported the community after the fire.

What we heard

1. Living in the immediate community around Grenfell Tower and the biggest challenges from Grenfell.

A large proportion of respondents mentioned continuously seeing the tower and some talked about the difficulty of forgetting what happened and moving on. People explained how the tragedy is still affecting them six and a half years after the fire, and these impacts are about:

• Mental health issues, including trauma, general mental health issues, anxiety.
• Safety concerns, including safety in their home, concerns about another tragedy happening or about toxicity in the area.
• The impact of bereavement and loss.
• Specific impacts on children and young people.

People also talked about the lack of support since the tragedy, either in general or in specific areas such as housing. Others told us they felt that nothing has changed and mentioned the lack of progress with justice and that lessons haven’t been learnt.

2. What has helped over the last six years and what support people want to see.

A large proportion of respondents mentioned accessing mental health and wellbeing support. Some respondents talked about relying on themselves or their family to cope with the impact of the tragedy and a few mentioned support from the community. Some mentioned the lack of support or unequal access to the support.

When we asked about the three things that would most improve their life, some people told us about improved housing and more specifically better-quality homes, better maintenance and improved safety.

A few respondents mentioned the progress on the future of the tower and other key milestones, with most of those talking about wanting to see the tower down and a memorial on site to remember those who lost their life. Others mentioned financial support and change at the Council.

In relation to the future support people would like to see, there was no clear consensus and lots of different ideas were shared:

• Some respondents would like to see community activities, including activities and community gatherings.
• Some respondents commented on the need for improved housing.
• A few people talked about mental health and wellbeing support, financial support, community spaces, change at the council, education and support, communications and involvement and the future of the tower.

3. Education and training support people would like to see.

Some respondents talked about support to get a job, for adults mainly but also for children and young people, including access to advice opportunities and training.
Some respondents talked about academic support for children and young people with most frequent mentions about tuition, support with academic subjects or support with higher education or college.

A few people mentioned arts, crafts and practical skills or digital skills, funding for education and training or other types of training.

4. How to focus the support

The vast majority of respondents agreed that the support should be focused on people living within 500 metres of Grenfell Tower. A few people disagreed with this approach.

There were a range of different views about who the support should be focused on within that area, with some people wanting a focus on vulnerable residents, and others a focus on those directly impacted.

On how the support should be focused, a lot of people want to see an improvement in engagement and communication. This is also important to people in ensuring the support is focused on people affected by Grenfell.

People also talked about how the support should be delivered, with some focusing on empowerment and resident involvement, involving residents in decision-making. Other people mentioned the need to tailor the support to meet people’s individual needs.

What’s next?

We want to work with local residents to use the feedback to develop a model for the future support that meets their needs and helps with the things that are most important to them.

We need your help to explore the feedback in more detail, to understand what it means and how we might turn it into a plan for the future.

We’re holding group conversations over the next few weeks which will be a chance to discuss the feedback further and explore what it means for the future support. As part of this there will also be a chance to talk about any aspect of the feedback you would like to.

You can also have an individual conversation about the feedback and what it means by talking to a member of the team. Please contact 07714 846092 or FutureGrenfellSupport@rbkc.gov.uk.