Housing Service Satisfaction Survey

Closes 25 Feb 2022

Opened 17 Jan 2022


The Housing Service is keen to hear your feedback on using our services. We would be grateful if you could spare a few minutes to complete this survey.

This survey will:

  • Help us better understand residents’ experiences when contacting us online, by telephone, in person or by letter.
  • Help us better understand residents’ ability to use our online services and any barriers, which will inform our policies and how we support residents to use these services.
  • Use resident feedback to drive service improvement.

If you have any queries, require a paper copy of the survey or require assistance in other languages, please contact the Housing Needs Team by email at HNServiceDevelopment@rbkc.gov.uk or by phone at  020 7361 3008

Give us your views


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  • Housing
  • Housing Needs/Homelessness
  • Consultations