We asked all residents living in temporary accommodation for their views on the service that we provide. In particular, we wanted to understand whether residents were satisfied with their experience of communicating with the Housing Service online, by telephone, in person or by letter.
In addition, the Housing Service also wanted to understand residents’ preferred methods of communication and any barriers that may prevent the utilisation of the online services that we provide.
The survey closed on 25 February 2022 and we received 300 submissions.
Reason and method of service interaction
Resident service satisfaction
Virtual appointments and webchat
To extract further detail and gather additional service improvement suggestions, two temporary accommodation resident focus groups were held on 24 and 26 May 2022. The feedback received from the survey and the focus groups will inform future service improvement projects.
To identify how our service is progressing, we will also continue to conduct an annual temporary accommodation satisfaction survey and gather feedback on the areas that require further improvement.
The Housing Service is keen to hear your feedback on using our services. We would be grateful if you could spare a few minutes to complete this survey.
This survey will:
If you have any queries, require a paper copy of the survey or require assistance in other languages, please contact the Housing Needs Team by email at HNServiceDevelopment@rbkc.gov.uk or by phone at 020 7361 3008
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