Housing Needs Customer Satisfaction Survey 2025

Overview

The Housing Service is keen to hear your feedback on using our services. We would be grateful if you could spare a few minutes to complete this survey.

This survey will:

• Help us better understand residents’ experiences when contacting us online, by telephone, in person or by letter.
• Help us better understand residents’ ability to use our online services and any barriers, which will inform our policies and how we support residents to use these services.
• Use resident feedback to drive service improvement.

If you have any queries, require a paper copy of the survey or require assistance in other languages, please contact the Housing Needs Service Development team by email at HNServiceDevelopment@rbkc.gov.uk or by phone at 020 7361 2168.