Housing Management - Improving Our Services

Closed 26 Jul 2024

Opened 5 Jun 2024

Contact

07779 567 426

james.gowan-webster@rbkc.gov.uk

Feedback updated 20 Dec 2024

We asked

We asked residents for their feedback about different aspects of the Housing Management services as we are undertaking a significant programme of service improvement. As part of this we are recruiting several tenants to be part of a co-design panel who will go through this process of service improvement with us.

You said

Some of the feedback residents gave about improving services, were on effectiveness of tackling anti-social behaviour, the need to better advertise mutual exchange opportunities, improving communication from the service and the way repairs get reported and tracked. Additionally, some residents expressed their interest in joining a panel to co-design housing services.

We did

The feedback from this survey resulted in the formation of the 'Housing Improvement Resident Co-design Panel'- eleven residents in total, who will be working with us to consider how we deliver our housing services from a resident perspective. 

 

Results updated 20 Dec 2024

Files:

Overview

Kensington and Chelsea Council’s Housing Management Directorate are looking to understand how our tenants currently view and interact with our services (these services include everything we do as your landlord, including repairs, financial support, housing support, employment support, engagement events, and neighbourhood and estate improvement works).  

Why your views matter

We are carrying out this consultation because we are undertaking a significant programme of service improvement and want our tenants’ voices to be at the heart of everything we do.

As part of this we are recruiting several tenants to be part of a co-design panel who will go through this process of service improvement with us. There will be more information about how to get involved at the end of this survey.

If you have any specific questions or require a paper copy of the questionnaire or require assistance in other languages, please contact:

Areas

  • All Areas

Interests

  • Housing
  • Housing Management
  • Customer Services
  • Consultations