Housing Management- Resident Involvement Strategy

Overview

At Kensington and Chelsea, we believe that residents should be at the centre of everything we do. You know your homes and communities best, and your insights are invaluable in shaping the services that affect your lives. This strategy is about working with you, not just for you, and creating real opportunities to collaborate, share ideas, and bring about meaningful change.
Since the launch of our first Resident Involvement Strategy in 2021, we’ve made strides in building trust and improving resident involvement. But the world of housing has evolved, and so must we. This updated strategy is shaped by the lessons of the Grenfell tragedy and our response to the second phase of the Inquiry. It reflects new priorities from the Building Safety Act 2022 and Social Housing (Regulation) Act 2023, while being underpinned by the Council Plan 2023-2027 and our Charter for Public Participation.

Following the results of our Pulse Survey we saw the appetite of residents to be involved in the development of this strategy. We decided to create the Housing Improvement Resident Co-design panel who, through six two-hour sessions, have worked with our staff to shape the foundations of this strategy and how we will measure the success of it.

We’re focusing on empowering you in ways that work for your life. Whether that’s through quick feedback on a survey or a deeper commitment like joining a co-design panel, we’ve developed a framework to make resident involvement easier, more flexible, and more impactful.

Please find attached the Draft Strategy below for your attention:

Why your views matter

When residents are involved, services improve, communities thrive, and trust grows. This strategy is about creating opportunities for everyone- whether you want to stay informed, offer your views, or take a leading role. It’s about ensuring that your voice shapes the future of housing in Kensington and Chelsea.

If you require a paper copy of this survey or assitance in another language, please contact hm-residentengagement@rbkc.gov.uk .