Pet Policy
Feedback updated 9 Jul 2026
We asked
An online consultation was undertaken via the Council’s Consultation and Engagement Hub and promoted through housing newsletters, leaflets and posters in housing receptions. The consultation included a draft Pet Policy and was open from 1 February 2026 to 15 March 2026. A total of ten responses were received.
You said
Feedback received has been used to amend the policy where appropriate.
We did
Changes made include:
- Strengthening links to the Anti-Social Behaviour (ASB) Policy in relation to issues such as dog fouling and noise.
- Confirming the Head of Neighbourhoods as the officer responsible for considering appeals, and clarifying key timelines.
- The section on emotional support animals has been expanded to provide greater clarity and detail.
The policy confirms that Kensington and Chelsea Council's Housing Management will maintain a record of all pets on its estates and ensure that appropriate permissions are in place.
Overview
The Royal Borough of Kensington and Chelsea is reviewing its Pet Policy and is inviting residents to share their views, The updated policy aims to support responsible pet ownership, protect animal welfare, and ensure that our neighbourhoods remain safe, clean and enjoyable for everyone. It sets out expectations for pet care and behaviour, guidance for keeping pets in council housing, rules for using shared and public spaces, and approaches for managing noise, nuisance and safety concerns.
Key updates to the policy include:
Revised criteria applying to assistance dogs - The policy now reflects updated criteria for recognising assistance dogs, ensuring alignment with national standards.
Emotional support animals - They are not subject to the same conditions as registered guide dogs, allowing for more flexible consideration. These will be assessed on a case-by-case basis.
Mandatory microchipping of cats - All cats within council-managed properties must now be microchipped, supporting responsible pet ownership and traceability.
Extended rehoming period - Where pet ownership permission is not granted, the timeframe for rehoming has been extended from 14 to 28 days to support compliance and reduce distress.
XL Bully breed inclusion - XL Bully dogs have been added to the banned breeds list, in line with legislative changes introduced in 2023.
Expansion of exotic pets section - The policy now includes mention of small animals.
Why your views matter
Your experiences and feedback will play an important role in refining the policy so that it reflects the needs of both pet owners and the wider community.
If you would like to view the policy in another language or format, need assistance or more information email us at HM-NeighbourhoodResidentServices@rbkc.gov.uk or call us at 0800 137 111
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