Housing Management - Resident Involvement Pulse Survey

The Council continues to evolve its approach to involving residents in housing-related matters and is in the process of refreshing its Resident Involvement Policy. In order to refresh the policy, the Council is engaging and involving residents to seek their views on the direction of the policy and to plan future resident involvement activities and strategies for enhancing resident involvement in Kensington and Chelsea.

As part of this a short Pulse Survey was undertaken.

• Over half of respondents are satisfied with the current opportunities provided by the Council for residents to get involved with housing related decisions
• Ovre two-thirds of those involved in engagement opportunities have had a positive ecperience when doing so
• The areas that residents would like to see more resident involvement included: repairs and maintenance (73 per cent); anti-social behaviour management (50 per cent) and safety and building standards (45 per cent)
• The most popular ways that respondents would like to hear from the Council were: email updates (58 per cent) and in person meetings (54 per cent)

The feedback and views of residents is being used to inform the development of Housing's Resident Involvement Strategy.