Draft Housing Management Resident Involvement Strategy

Closed 26 Jan 2021

Opened 16 Dec 2020

Feedback updated 30 Apr 2021

We asked

For the views of tenants and leaseholders on the draft Resident Involvement Strategy.

You said

The draft strategy was co-designed by a steering group of residents, tenants, leaseholders and Council officers.

With a subsequent survey so that all tenants and leaseholders could have their say if they wished.

This feedback led to a finalised strategy.

We did

The Council’s Leadership Team agreed the strategy on 10 February 2021 and it includes a ‘menu’ of involvement including:

  • Joining committees representing residents’ associations, tenants, and homeowners, such as the Tenants’ Consultative Committee
  • Sitting on interview panels for resident-facing Council roles
  • Shaping Council performance targets for issues such as cleaning, repairs and anti-social behaviour
  • Becoming a member of the editorial board for Housing Matters, the Council’s quarterly housing magazine, and advising on website content.


In Housing, as we develop our policies and strategies, we would like to gain the views of residents and shape our services together. We routinely consult on these so whenever we hold a consultation exercise, you can have your say and tell us what you think. We will use your comments to help us shape our proposals and make recommendations for how we can work together with you to deliver services which are designed to meet your needs.

Why your views matter

We would like to improve our engagement with all of our residents and ensure there are more ways you can have a say in how your homes and estates are managed. 

To do this we have developed this draft Resident Involvement Strategy. We would like to ask you some questions to help us understand the type of involvement and participation you would like see.   

To hear more about this, or to speak to a member of our Resident Engagement team please contact: housingconsult@rbkc.gov.uk or call 07779 567643 

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