We asked for your views on the way you use and interact with the service. In particular we wanted to know whether you found each of the avenues of communication (in-person, telephone, letters and assessments and online) accessible and user-friendly. Furthermore, we wanted to get an understanding of any issues around internet access and the digital skills of our temporary accommodation residents.
We received extensive feedback on the aspects of our service that were working well but also on the gaps and areas that could be improved. The following points represent key feedback that we have gathered from the survey:
We will be discussing the results with a resident focus group to get feedback on the issues raised in the survey and find solutions to adequately address them. In addition, there is ongoing service development work already in place to rectify issues in some of these areas. For example:
The Housing Service is keen to hear your feedback on using our services. We would be grateful if you could spare a few minutes to complete this survey.
This survey will:
If you have any queries, require a paper copy of the survey or require assistance in other languages, please contact the Housing Needs Service Development team by email at HNServiceDevelopment@rbkc.gov.uk or by phone at 020 7361 3008
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