Housing Management - Voids and Lettings Policy

Overview

Housing Management’s previous Voids and Lettings Policy was published in October 2021 and the Council is reviewing the policy to include some changes to the service. The policy outlines how Kensington and Chelsea Council’s Housing Management Services will provide high quality homes for tenants by delivering a sustainable lettings approach and efficient void management service. 

What is a void?

A void is an empty property which is due to be re-let. This policy outlines the Council’s commitment to improve the quality of properties let to tenants by ensuring void property standards are met through a clear and transparent process and the Council’s commitment to allocate void properties/homes that are designed to meet specific needs of tenants in a way that is compatible with the purpose of the housing.

Draft Voids and Lettings Policy

This policy aims to:

• Ensure void properties are refurbished and ready to let for new tenants in line with target times and value for money targets
• Ensure new tenants are allocated properties that meet their needs and that they have a good start in their new homes and feel comfortable in managing their home
• Ensure that Housing Management staff are accountable and take ownership for their roles and responsibilities throughout the voids and lettings process

Why your views matter

Your feedback will help us understand your views on the proposed Voids and Lettings Policy.

Please note, if you or residents you know cannot access the survey online, paper copies are available at the following Customer Service Centres: Blantyre, Malton Road, Pembroke Road, Baseline and Kensington Town Hall. If you require assistance in another language or a paper copy of the survey sent to you please email housingconsult@rbkc.gov.uk or call 0800 137 111.