World's End Services
Feedback updated 21 Oct 2024
We asked
Through an online and paper survey and a series of engagement events, which were co-designed by local residents, we sought the views of residents and stakeholders on services on the World’s End Estate and surrounding area. This focused on services used, what services residents would like to see delivered in the future and how they would like to find out about services.
The consultation also gathered feedback to inform the Blantyre Housing Office refurbishment.
You said
Current services used:
The services currently most used by survey respondents are health and wellbeing services, sport and leisure activities, Council housing services and social/cultural events and activities.
Finding out about local services
The most common ways that residents responding to the survey currently find out about local services is via leaflets/posters, word of mouth and via other organisations.
In the future, the top three ways survey respondents would like to find out about local services were leaflets/posters, the World’s End area booklet and Council e-newsletters.
Locations for delivery
When asked about locations for service delivery, 1-2 World’s End Place was the most popular location amongst survey respondents, followed by Blantyre Housing Office for services aimed at Council Housing tenants and leaseholders.
These locations were also popular with residents in conversations as part of the community engagement element of the consultation.
Future services
In conversations with residents during community engagement events and activities, and via the survey, residents highlighted a number of areas where they would like to see additional services provided. These included:
- Services to support children, young people and parents
- Advice and guidance services
- Social and leisure activities
- Health and wellbeing support services
- Learning opportunities and employment support
- Tackling anti-social behaviour
Blantyre Housing Office, future services
More residents responding to the survey and engaging in conversations during community engagement activities identified a repairs service as the service they would most like to see delivered from the Blantyre Housing Office
Other services selected in the survey included Caretakers service, resident engagement and leaseholder services. These services also were identified in conversations with residents.
Blantyre Housing Office, operating hours
The majority of respondents to the survey indicated that they were satisfied with the current opening hours.
We did
The results of the consultation exercise are being used to develop a plan to bring additional services to the World’s End Estate, in line with the services identified by residents in the consultation exercise. The aim is to start delivering these services by April 2025. More information will be added to the dedicated World’s End webpages in due course
Overview
The World's End Project
Why are we doing this?
We have heard clearly from residents that the Council needs to do more to join up services and focus our activity in locations where residents are. The World's End Project is in specific response to what residents have told us they want in their neighbourhood.
The Council is working with residents and other stakeholders in the World’s End area to understand how more localised approaches could benefit residents and how more joined up support across Council and other providers could offer better services for those in need of support.
Outcomes we are aiming to achieve
- Better use of existing spaces to co-locate Council and other local services to better support residents close to where they live
- Locally accessible staff, joined up services, advice and guidance, and job opportunities for residents
- A community hub for residents to access the support and advice they need
- Ensure that residents who most need our support, including those who live in social housing and temporary accommodation, feel the full benefit of our services and investment
Area covered
Although the focus of service delivery will be from the World's End Estate, it is recognised that services and amenities are accessed by residents from further afield. The Council is seeking feedback from residents living on the World's End Estate, Cremorne Estate and in Chelsea Riverside and Stanley wards.
Blantyre Housing Office refurbishment
We're also thrilled to announce plans to refurbish the Blantyre Housing Office, aimed at providing an enhanced and more accessible service to our residents. By creating a more welcoming office environment and expanding our space, we aim to enrich your experience when visiting us. This expansion will also accommodate multidisciplinary teams, further enhancing the support we can offer. As part of this process, we'll be consulting with residents on the design of the reception area. Your input is invaluable as we strive to improve our services. Thank you for being a part of this journey with us.
Why your views matter
Your views will help us to shape the services that are delivered from the World's End Estate and improve the lives of residents.
By completing this survey, you have the chance to be entered into a Prize Draw to win one of two £50 Amazon gift vouchers.
If you need help completing this survey or require it in an alternative format (e.g. paper copy or in an alternative language), please contact the Consultation and Participation Team by email at: consult@rbkc.gov.uk
Areas
- Chelsea Riverside
- Stanley
Interests
- Housing
- Housing Management
- Customer Services
- Communities
- Community Engagement
- Consultations
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