Dedicated Service for bereaved and survivors from the Grenfell tragedy

The Council’s Dedicated Service team has launched a wide-ranging consultation and review with bereaved and survivors to help shape the future of the Dedicated Service. The first phase of the consultation ran for nine weeks from 5 July to 5 September 2021. It was extended for three weeks to allow plenty of time for people to share their feedback with us. As part of the Phase One consultation, we communicated directly with bereaved and survivors by letter, email, WhatsApp and via Dedicated Service Workers and invited them to share their views with us through a comprehensive survey and in other ways (including workshops and drop-in sessions). Materials were available in all of the nine languages most commonly spoken by those who use the service.

We heard extensive feedback from over 230 bereaved and survivors in this first phase, approximately 40 per cent of adults eligible for the service.

We have now launched Phase Two of the review, which will run through October and early November 2021. As part of this, we have shared the findings from Phase One directly with all bereaved and survivors via letters, email, WhatsApp and on the Dedicated Service website. We have also set out some proposed next steps for further discussion and will be seeking feedback on the draft plans in a range of different ways, including an online feedback form and face-to-face drop-in events and workshops. We will use what we hear from bereaved and survivors in Phase Two to develop a final set of plans which we will ask the Leadership Team to consider at its meeting in December 2021.