We Asked, You Said, We Did

The Government requires all Health and Wellbeing Boards to produce an assessment of pharmaceutical services in its area. The Pharmaceutical Needs Assessment (PNA) reports on the need for and provision of pharmacy services in a local area. It is used by NHS England to make decisions about applications to open new pharmacies or to change their location.

Thank you for feeding into our latest Pharmaceutical Needs Assessment.

Your views have fed into the production of the Pharmaceutical Needs Assessment 2025 to 2028. Details of the consultation and findings can be found in the Pharmaceutical Needs Assessment 2025 to 2028

We have produced the Pharmaceutical Needs Assessment 2025 to 2028

If the Council should implement improvement works to reduce speeds and improve pedestrian facilities at the junctions of Franklin’s Row/Turk’s Row and St Leonard’s Terrace/Franklin’s Row/Cheltenham Terrace. 

Twenty-three responses were received (22 from residents and one from The Chelsea Society). Of these, seven (30 per cent) supported the scheme in full, eight (35 per cent) supported it in part, seven did not support the scheme and one person said they had no opinion.

The Council has decided to approve an amended scheme (Option 2) - subject to consideration of any responses received in relation to the statutory consultation.  Option 2 makes no changes to the Turk’s Row/Franklin’s Row junction, where some respondents believed the proposed extended footways would cause congestion.  All other proposals will proceed.

if we should introduce a raised central reservation in Silchester Road.

Sixteen respondents replied to the consultation. Thirteen supported the scheme in full and three supported in part.

Following consideration of all comments received, the Director of Highways and Regulatory Services has decided to proceed to detailed design and implementation of the proposed raised central reservation on Silchester Road.

Whether the Council should introduce tree pits in Elm Park Gardens.

There were 49 responses to the consultation. Forty-nine residents responded regarding the proposals on the western arm of Elm Park Gardens. Thirty-three responded on the proposals on the eastern arm of Elm Park Gardens.

Thirty-one (65 per cent) of the respondents supported the proposed carriageway tree pits on the western arm of Elm Park Gardens. Three (six per cent) supported the proposal in part and 14 (29 per cent) objected to the proposal. One person had no opinion.

Twenty-four (50 per cent) respondents supported the proposed carriageway tree pits on the eastern arm of Elm Park Gardens. One person (two per cent) supported the proposal in part and seven (15 per cent) objected to the proposal. One person had no opinion.

A full summary of the consultation replies, and the Councils responses can be found in the Consultation Report.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of tree pits on the western and eastern arms in Elm Park Gardens, subject to final investigations on site.

Whether the Council should introduce tree pits in Grenville Place and Prince of Wales Terrace.

Grenville Place

There were 12 responses to the consultation. Ten (eighty-three per cent) of the respondents supported the proposed carriageway tree pits in Grenville Place, one (eight per cent) supported the proposal in part and one (eight per cent) had no opinion. There were no objections to the proposals.

Prince of Wales Terrace

There were 12 responses to the consultation. Eleven (ninety-two per cent) of the respondents supported the proposed carriageway tree pits in Prince of Wales Terrace and one (eight per cent) supported the proposal in part. There were no objections to the proposals.

A full summary of the consultation replies, and the Councils responses can be found in the Consultation Report.

Following consideration of all the comments received, and the investigatory ground works, the Council has decided that:  

• The tree planting scheme in Grenville Place will not proceed as the proposed locations are not viable.

• The tree planting scheme in Prince of Wales Terrace will proceed at two of the four tree pits initially proposed, subject to final investigations.

Whether the Council should add sinusoidal road humps to Ladbroke Square and Ladbroke Terrace, following a successful application for Neighbourhood Community Infrastructure Levy (NCIL) funding by local residents.

We received 169 responses to the consultation.

Eighty-eight responses (52 per cent) were from people who supported the installation of road humps on Ladbroke Square, eight (five percent) supported in part and 68 (40 per cent) objected to this part of the scheme. Five of the respondents (three per cent) had no opinion on the Ladbroke Square section of the proposals.

Ninety responses (53 per cent) were from people who supported the installation of road humps on Ladbroke Terrace, four (two percent) supported in part and 74 (44 per cent) objected to this part of the scheme. One of the respondents (one per cent) had no opinion on the Ladbroke Terrace section of the proposals.

A full summary of the consultation replies, and the Councils responses can be found in the attached documents.

Following consideration of all the comments received from residents and councillors, the Council has decided to proceed with the introduction of the road humps on both Ladbroke Square and Ladbroke Terrace.

The scheme has proceeded to detailed design, and we plan to give notice of the final proposed positions of the road humps once that design has been completed. Following our consideration of any responses to the statutory notice, we hope to construct the road humps later this year or early in 2026.

We asked for views on proposals to extend parking controls in Holland Ward and part of Abingdon Ward, which would extend the hours of control for residents’ parking and Pay-by-phone visitor parking, and introduce Sunday controls in some streets which have not had these before.  

We received 201 responses in relation to the proposals. The level of support for extended parking controls was fairly consistent across most of the consultation area. However, analysis showed a distinct area north of Holland Park where there was opposition to the proposals.

We have amended the area in which we will formally propose to extend parking controls, so that it will not include Holland Park or Holland Park Mews (as the majority of respondents in that area do not support the proposals). We will carry out a statutory consultation on extending controls in the rest of the consultation area.  

Whether the Council should replace the mini-roundabout junction with a priority junction, raised up to the level of the footway, and install a new zebra crossing on the northern arm of the junction, to improve the safety of the junction and make it easier to cross Ledbury Road.

We received 90 responses to the consultation.

Sixty-nine responses (77 per cent) were from people who supported the change to a priority junction, eight (nine per cent) supported in part and nine (ten per cent) objected to this part of the scheme. Four of the respondents had no opinion on this section of the proposals.

Seventy-nine responses (88 per cent) were from people who supported the installation of a new zebra crossing, six (seven percent) supported in part and five (six per cent) objected to this part of the scheme.

A full summary of the consultation replies, and the Councils responses can be found in the Executive Decision Report using this link Royal Borough of Kensington and Chelsea | Issue details - Local Road Safety Schemes 2025 ED5012452

Following consideration of all the comments received from residents and councillors, the Executive Director of Environment and Neighbourhoods has decided to proceed with the road safety changes it consulted on at Ledbury Road / Westbourne Grove.

The scheme has proceeded to detailed design stage, and subject to approval from Westminster City Council and statutory consultation, we hope to start work at the junction in Spring 2026.

Whether the Council should introduce a new zebra crossing, on Bomore Road near Avondale Park Road, by Kensington Leisure Centre.

We received 18 responses to the consultation. 13 responses (72 per cent) were from people who supported the proposals, four (22 per cent) agreed in part with the proposals and one (five per cent) objected to the scheme.

A full summary of the consultation replies, and the Councils responses can be found in the attached documents.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on Bomore Road.

The scheme will proceed to detailed design, and we plan to give formal notice of the zebra crossing prior to implementation. Following our consideration of any responses to the statutory notice, we hope to construct the crossing by early 2026. 

Whether the Council should introduce a new zebra crossing, across Bramley Road near Crowthorne Road, under the Westway.

We received 16 responses to the consultation. 9 responses (56 per cent) were from people who supported the proposals, six (37 per cent) agreed in part with the proposals and one (six per cent) objected to the scheme.

The Council also asked if residents supported the proposal to re-pave the footway across the access road opposite the Crowthorne Road junction, to make it a continuous footway. 10 of the responses (62 per cent) supported the proposal in full, four (25 per cent) supported in part and one (six per cent) objected to the scheme. One (six per cent) selected the ‘no opinion’ option.

Following a review of the consultation design, our design team has reassessed the proposal and is proposing to remove the existing pedestrian refuge island and instead, widen the western footway - thereby reducing the crossing distance for pedestrians to 6.4 metres. An email was sent out to all respondents who wished to be contacted regarding any changes to the proposal. We did not receive any further response.

A full summary of the consultation replies, and the Councils responses can be found in the attached documents.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on Bramley Road.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on Bramley Road.

The scheme will proceed to detailed design, and we plan to give formal notice of the zebra crossing prior to implementation. Following our consideration of any responses to the statutory notice, we hope to construct the crossing by early 2026.

Whether the Council should introduce a new zebra crossing, on Ladbroke Grove by Bonchurch Road.

We received 49 responses to the consultation. 35 responses (71 per cent) were from people who supported the proposals, three (six per cent) agreed in part with the proposals and 11 (22 per cent) objected to the scheme.

The Council also asked if residents supported the proposal to introduce a raised table to encourage drivers to slow down for the new zebra crossing. 35 responses (71 per cent) supported the proposal in full, two (four per cent) supported in part and 9 responses (18 per cent) representing 34 people objected to the raised table. Three (six per cent) selected the ‘no opinion’ option.

A full summary of the consultation replies, and the Councils responses can be found in the attached documents.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on Ladbroke Grove.

The scheme will proceed to detailed design, and we plan to give formal notice of the zebra crossing prior to implementation. Following our consideration of any responses to the statutory notice, we hope to construct the crossing by early 2026.

Whether the Council should introduce a new zebra crossing, on St Ann’s Road near to Stoneleigh Place.

We received 36 responses to the consultation. 31 responses (86 per cent) were from people who supported the proposals, two (six per cent) agreed in part with the proposals and three (eight per cent) objected to the scheme.

The Council also asked if residents supported the proposal to introduce a raised table to encourage drivers to slow down for the new zebra crossing. 26 of the responses (72 per cent) supported the proposal in full, four respondents (11 per cent) supported in part and three (eight per cent) objected to the raised table. Three (eight per cent) selected the ‘no opinion’ option.

A full summary of the consultation replies, and the Councils responses can be found in the attached documents.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on St Ann’s Road.

The scheme will proceed to detailed design, and we plan to give formal notice of the zebra crossing prior to implementation. Following our consideration of any responses to the statutory notice, we hope to construct the crossing by early 2026.

Whether the Council should replace the mini-roundabout junction with a priority junction, retaining the raised table, and install a new zebra crossing on the northern arm of the junction, to improve the safety of the junction and make it easier to cross Collingham Road.

We received 17 responses to the consultation.

Nine responses (53 per cent) were from people who supported the change to a priority junction, four (24 per cent) supported in part and four (24 per cent) objected to this part of the scheme.

Twelve responses (71 per cent) were from people who supported the installation of a new zebra crossing, three (18 percent) supported in part and two (12 per cent) objected to this part of the scheme.

A full summary of the consultation replies, and the Councils responses can be found in the Executive Decision Report using this link Royal Borough of Kensington and Chelsea | Issue details - Local Road Safety Schemes 2025 ED5012452

Following consideration of all the comments received from residents and councillors, the Executive Director of Environment and Neighbourhoods has decided to proceed with the road safety changes it consulted on at Collingham Road / Harrington Gardens / Collingham Gardens.

The scheme has proceeded to detailed design stage, and subject to statutory consultation, we hope to start work at the junction by autumn 2026.

How residents currently take part in consultation about local services or problems in their local area and what changes they would like to see in the way decisions are made in the borough to make participation more meaningful.

This was completed through pre-engagement focus groups and meetings, an online survey open to all residents and our Citizens’ Panel and additional meetings with different communities across the borough, including Kensington and Chelsea staff.

A key message from the 500+ respondents to the Charter Consultation was a desire to see genuine and consistent coproduction and codesign from the start of a council-initiated change, process or decision wherever possible, including how the updates are made to the new Charter for Public Participation.

Other consistent feedback included respondents saying the best way to show we are listening is by feeding back directly to participants and explaining how decisions were shaped by their views.

We're listening to residents and codesigning the new Charter commitments. A diverse group of 15 residents and council staff are meeting over July to September, facilitated independently, to build on the public consultation findings and finalise the updated Charter for publication in late 2025.

A more detailed ‘We Asked, You Said, We Did’ statement will be published after this codesign period.

How residents currently take part in consultation about local services or problems in their local area and what changes they would like to see in the way decisions are made in the borough to make participation more meaningful.

This was completed through pre-engagement focus groups and meetings, an online survey open to all residents and our Citizens’ Panel and additional meetings with different communities across the borough, including Kensington and Chelsea staff.

A key message from the 500+ respondents to the Charter Consultation was a desire to see genuine and consistent coproduction and codesign from the start of a council-initiated change, process or decision wherever possible, including how the updates are made to the new Charter for Public Participation.

Other consistent feedback included respondents saying the best way to show we are listening is by feeding back directly to participants and explaining how decisions were shaped by their views.

We're listening to residents and codesigning the new Charter commitments. A diverse group of 15 residents and council staff are meeting over July to September, facilitated independently, to build on the public consultation findings and finalise the updated Charter for publication in late 2025.

A more detailed ‘We Asked, You Said, We Did’ statement will be published after this codesign period.

The Council proposed introducing a Public Spaces Protection Order (PSPO) to address alcohol-related antisocial behaviour in public spaces across the borough. This would give police and authorised Council officers the power to confiscate alcohol if it is linked to antisocial behaviour. Failure to comply could result in a £100 fine or prosecution with a fine of up to £500.

The PSPO  isn't about stopping people from enjoying a drink in public. It's about tackling the disruptive behaviour that impacts our communities. If someone's drinking is linked to antisocial actions, our officers will have the power to intervene. This ensures our public spaces remain safe and enjoyable for everyone, while still respecting individual freedoms.

82 per cent of respondents fully support the PSPO, welcoming action on alcohol-related antisocial behaviour. Some raised concerns about fairness in enforcement, language clarity, and whether fines would be effective. 85 per cent found the wording clear, though some simpler terms. 84 per cent support applying the PSPO borough-wide, though 8 per cent suggested focusing on hotspot areas.

A new alcohol-related antisocial behaviour PSPO has been introduced across the borough.

Whether the Council should implement a School Street closure between the times of 8.00 – 9.00am during term time, in Pembridge Square and Moscow Road where Wetherby and Pembridge Hall Schools are located.  

One hundred and sixty-one responses were received, with 77 respondents  supporting the School Street in full, 20 respondents supporting the proposals in part, and 59 objecting to the scheme. Five respondents had no opinion.

After consideration of all responses received, the Director of Transport and
Regulatory Services has agreed to proceed with the new School Street on Pembridge Square and Moscow Road from September 2025, under a Permanent Traffic Order. 

We asked for views on a proposal to amend the current traffic order for Albert Bridge, so that the existing ban on vehicles weighing more than 3 tonnes would only apply to goods vehicles and not to all vehicles.

We received one objection to the proposals.

We have made the amendment to the traffic order as originally advertised.

Whether the Council should implement a School Street closure between the times of 8.00 – 9.00am and 3.15 - 4.00pm during term time, in St Albans Grove where Thomas's Kensington School is relocating. 

Thirty-five responses were received, with 18 respondents (51%) supporting the School Street in full, eight respondents (23%) supporting the proposals in part, and nine (26%) objecting to the scheme.

After consideration of all responses received, the Director of Transport and
Regulatory Services has agreed to proceed with the new School Street on St Albans Grove from September 2025, under a Permanent Traffic Order. 

If new cycle hangars should be implemented in Campden Grove, Lexham Gardens, Oakley Street and St James's Gardens and whether a cargo bike hangar should be implemented in Onslow Square.

In Campden Grove, 44 respondents supported and 8 objected to the proposal.
In Lexham Gardens, 11 respondents supported, 1 supported in part and 1 objected to the proposal.
In Oakley Street, 7 respondents supported and 4 objected to the proposal.
In Onslow Square, all 10 respondents supported the proposal.
In St James's Gardens, 4 respondents supported and 2 objected to the proposal.

The Council has decided to proceed with all proposals.