We Asked, You Said, We Did

If the Council should implement improvement works to reduce speeds and improve pedestrian facilities at the junctions of Franklin’s Row/Turk’s Row and St Leonard’s Terrace/Franklin’s Row/Cheltenham Terrace. 

Twenty-three responses were received (22 from residents and one from The Chelsea Society). Of these, seven (30 per cent) supported the scheme in full, eight (35 per cent) supported it in part, seven did not support the scheme and one person said they had no opinion.

The Council has decided to approve an amended scheme (Option 2) - subject to consideration of any responses received in relation to the statutory consultation.  Option 2 makes no changes to the Turk’s Row/Franklin’s Row junction, where some respondents believed the proposed extended footways would cause congestion.  All other proposals will proceed.

if we should introduce a raised central reservation in Silchester Road.

Sixteen respondents replied to the consultation. Thirteen supported the scheme in full and three supported in part.

Following consideration of all comments received, the Director of Highways and Regulatory Services has decided to proceed to detailed design and implementation of the proposed raised central reservation on Silchester Road.

Whether the Council should introduce tree pits in Elm Park Gardens.

There were 49 responses to the consultation. Forty-nine residents responded regarding the proposals on the western arm of Elm Park Gardens. Thirty-three responded on the proposals on the eastern arm of Elm Park Gardens.

Thirty-one (65 per cent) of the respondents supported the proposed carriageway tree pits on the western arm of Elm Park Gardens. Three (six per cent) supported the proposal in part and 14 (29 per cent) objected to the proposal. One person had no opinion.

Twenty-four (50 per cent) respondents supported the proposed carriageway tree pits on the eastern arm of Elm Park Gardens. One person (two per cent) supported the proposal in part and seven (15 per cent) objected to the proposal. One person had no opinion.

A full summary of the consultation replies, and the Councils responses can be found in the Consultation Report.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of tree pits on the western and eastern arms in Elm Park Gardens, subject to final investigations on site.

Whether the Council should introduce tree pits in Grenville Place and Prince of Wales Terrace.

Grenville Place

There were 12 responses to the consultation. Ten (eighty-three per cent) of the respondents supported the proposed carriageway tree pits in Grenville Place, one (eight per cent) supported the proposal in part and one (eight per cent) had no opinion. There were no objections to the proposals.

Prince of Wales Terrace

There were 12 responses to the consultation. Eleven (ninety-two per cent) of the respondents supported the proposed carriageway tree pits in Prince of Wales Terrace and one (eight per cent) supported the proposal in part. There were no objections to the proposals.

A full summary of the consultation replies, and the Councils responses can be found in the Consultation Report.

Following consideration of all the comments received, and the investigatory ground works, the Council has decided that:  

• The tree planting scheme in Grenville Place will not proceed as the proposed locations are not viable.

• The tree planting scheme in Prince of Wales Terrace will proceed at two of the four tree pits initially proposed, subject to final investigations.

We asked for views on proposals to extend parking controls in Holland Ward and part of Abingdon Ward, which would extend the hours of control for residents’ parking and Pay-by-phone visitor parking, and introduce Sunday controls in some streets which have not had these before.  

We received 201 responses in relation to the proposals. The level of support for extended parking controls was fairly consistent across most of the consultation area. However, analysis showed a distinct area north of Holland Park where there was opposition to the proposals.

We have amended the area in which we will formally propose to extend parking controls, so that it will not include Holland Park or Holland Park Mews (as the majority of respondents in that area do not support the proposals). We will carry out a statutory consultation on extending controls in the rest of the consultation area.  

Whether the Council should introduce a new zebra crossing, on Bomore Road near Avondale Park Road, by Kensington Leisure Centre.

We received 18 responses to the consultation. 13 responses (72 per cent) were from people who supported the proposals, four (22 per cent) agreed in part with the proposals and one (five per cent) objected to the scheme.

A full summary of the consultation replies, and the Councils responses can be found in the attached documents.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on Bomore Road.

The scheme will proceed to detailed design, and we plan to give formal notice of the zebra crossing prior to implementation. Following our consideration of any responses to the statutory notice, we hope to construct the crossing by early 2026. 

Whether the Council should introduce a new zebra crossing, across Bramley Road near Crowthorne Road, under the Westway.

We received 16 responses to the consultation. 9 responses (56 per cent) were from people who supported the proposals, six (37 per cent) agreed in part with the proposals and one (six per cent) objected to the scheme.

The Council also asked if residents supported the proposal to re-pave the footway across the access road opposite the Crowthorne Road junction, to make it a continuous footway. 10 of the responses (62 per cent) supported the proposal in full, four (25 per cent) supported in part and one (six per cent) objected to the scheme. One (six per cent) selected the ‘no opinion’ option.

Following a review of the consultation design, our design team has reassessed the proposal and is proposing to remove the existing pedestrian refuge island and instead, widen the western footway - thereby reducing the crossing distance for pedestrians to 6.4 metres. An email was sent out to all respondents who wished to be contacted regarding any changes to the proposal. We did not receive any further response.

A full summary of the consultation replies, and the Councils responses can be found in the attached documents.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on Bramley Road.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on Bramley Road.

The scheme will proceed to detailed design, and we plan to give formal notice of the zebra crossing prior to implementation. Following our consideration of any responses to the statutory notice, we hope to construct the crossing by early 2026.

Whether the Council should introduce a new zebra crossing, on Ladbroke Grove by Bonchurch Road.

We received 49 responses to the consultation. 35 responses (71 per cent) were from people who supported the proposals, three (six per cent) agreed in part with the proposals and 11 (22 per cent) objected to the scheme.

The Council also asked if residents supported the proposal to introduce a raised table to encourage drivers to slow down for the new zebra crossing. 35 responses (71 per cent) supported the proposal in full, two (four per cent) supported in part and 9 responses (18 per cent) representing 34 people objected to the raised table. Three (six per cent) selected the ‘no opinion’ option.

A full summary of the consultation replies, and the Councils responses can be found in the attached documents.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on Ladbroke Grove.

The scheme will proceed to detailed design, and we plan to give formal notice of the zebra crossing prior to implementation. Following our consideration of any responses to the statutory notice, we hope to construct the crossing by early 2026.

Whether the Council should introduce a new zebra crossing, on St Ann’s Road near to Stoneleigh Place.

We received 36 responses to the consultation. 31 responses (86 per cent) were from people who supported the proposals, two (six per cent) agreed in part with the proposals and three (eight per cent) objected to the scheme.

The Council also asked if residents supported the proposal to introduce a raised table to encourage drivers to slow down for the new zebra crossing. 26 of the responses (72 per cent) supported the proposal in full, four respondents (11 per cent) supported in part and three (eight per cent) objected to the raised table. Three (eight per cent) selected the ‘no opinion’ option.

A full summary of the consultation replies, and the Councils responses can be found in the attached documents.

Following consideration of all the comments received, the Council has decided to proceed with the introduction of the zebra crossing on St Ann’s Road.

The scheme will proceed to detailed design, and we plan to give formal notice of the zebra crossing prior to implementation. Following our consideration of any responses to the statutory notice, we hope to construct the crossing by early 2026.

How residents currently take part in consultation about local services or problems in their local area and what changes they would like to see in the way decisions are made in the borough to make participation more meaningful.

This was completed through pre-engagement focus groups and meetings, an online survey open to all residents and our Citizens’ Panel and additional meetings with different communities across the borough, including Kensington and Chelsea staff.

A key message from the 500+ respondents to the Charter Consultation was a desire to see genuine and consistent coproduction and codesign from the start of a council-initiated change, process or decision wherever possible, including how the updates are made to the new Charter for Public Participation.

Other consistent feedback included respondents saying the best way to show we are listening is by feeding back directly to participants and explaining how decisions were shaped by their views.

We're listening to residents and codesigning the new Charter commitments. A diverse group of 15 residents and council staff are meeting over July to September, facilitated independently, to build on the public consultation findings and finalise the updated Charter for publication in late 2025.

A more detailed ‘We Asked, You Said, We Did’ statement will be published after this codesign period.

How residents currently take part in consultation about local services or problems in their local area and what changes they would like to see in the way decisions are made in the borough to make participation more meaningful.

This was completed through pre-engagement focus groups and meetings, an online survey open to all residents and our Citizens’ Panel and additional meetings with different communities across the borough, including Kensington and Chelsea staff.

A key message from the 500+ respondents to the Charter Consultation was a desire to see genuine and consistent coproduction and codesign from the start of a council-initiated change, process or decision wherever possible, including how the updates are made to the new Charter for Public Participation.

Other consistent feedback included respondents saying the best way to show we are listening is by feeding back directly to participants and explaining how decisions were shaped by their views.

We're listening to residents and codesigning the new Charter commitments. A diverse group of 15 residents and council staff are meeting over July to September, facilitated independently, to build on the public consultation findings and finalise the updated Charter for publication in late 2025.

A more detailed ‘We Asked, You Said, We Did’ statement will be published after this codesign period.

The Council proposed introducing a Public Spaces Protection Order (PSPO) to address alcohol-related antisocial behaviour in public spaces across the borough. This would give police and authorised Council officers the power to confiscate alcohol if it is linked to antisocial behaviour. Failure to comply could result in a £100 fine or prosecution with a fine of up to £1,000.

The PSPO  isn't about stopping people from enjoying a drink in public. It's about tackling the disruptive behaviour that impacts our communities. If someone's drinking is linked to antisocial actions, our officers will have the power to intervene. This ensures our public spaces remain safe and enjoyable for everyone, while still respecting individual freedoms.

82 per cent of respondents fully support the PSPO, welcoming action on alcohol-related antisocial behaviour. Some raised concerns about fairness in enforcement, language clarity, and whether fines would be effective. 85 per cent found the wording clear, though some simpler terms. 84 per cent support applying the PSPO borough-wide, though 8 per cent suggested focusing on hotspot areas.

A new alcohol-related antisocial behaviour PSPO has been introduced across the borough.

Whether the Council should implement a School Street closure between the times of 8.00 – 9.00am during term time, in Pembridge Square and Moscow Road where Wetherby and Pembridge Hall Schools are located.  

One hundred and sixty-one responses were received, with 77 respondents  supporting the School Street in full, 20 respondents supporting the proposals in part, and 59 objecting to the scheme. Five respondents had no opinion.

After consideration of all responses received, the Director of Transport and
Regulatory Services has agreed to proceed with the new School Street on Pembridge Square and Moscow Road from September 2025, under a Permanent Traffic Order. 

We asked for views on a proposal to amend the current traffic order for Albert Bridge, so that the existing ban on vehicles weighing more than 3 tonnes would only apply to goods vehicles and not to all vehicles.

We received one objection to the proposals.

We have made the amendment to the traffic order as originally advertised.

Whether the Council should implement a School Street closure between the times of 8.00 – 9.00am and 3.15 - 4.00pm during term time, in St Albans Grove where Thomas's Kensington School is relocating. 

Thirty-five responses were received, with 18 respondents (51%) supporting the School Street in full, eight respondents (23%) supporting the proposals in part, and nine (26%) objecting to the scheme.

After consideration of all responses received, the Director of Transport and
Regulatory Services has agreed to proceed with the new School Street on St Albans Grove from September 2025, under a Permanent Traffic Order. 

If new cycle hangars should be implemented in Campden Grove, Lexham Gardens, Oakley Street and St James's Gardens and whether a cargo bike hangar should be implemented in Onslow Square.

In Campden Grove, 44 respondents supported and 8 objected to the proposal.
In Lexham Gardens, 11 respondents supported, 1 supported in part and 1 objected to the proposal.
In Oakley Street, 7 respondents supported and 4 objected to the proposal.
In Onslow Square, all 10 respondents supported the proposal.
In St James's Gardens, 4 respondents supported and 2 objected to the proposal.

The Council has decided to proceed with all proposals.

We recently carried out an eight-week consultation on the draft Housing Strategy and asked for your views on this. Thank you to everyone who provided feedback to us – it is greatly appreciated.

We consulted with residents and stakeholders through an online survey on this site, focus groups, various meetings, and attending community events and spaces.

The online survey asked the following questions:

1. Overall, do you find the draft Housing Strategy clear and easy to understand?
2. Do you support the main aims of the draft Housing Strategy?
3. Is there anything you expected to see in the draft Housing Strategy which is not there?
4. Do you have any other comments about the draft Housing Strategy?

We received 74 responses through the online survey.

• 76% of respondents found the draft Housing Strategy clear and easy to understand
• 77% of respondents supported the main aims of the draft Strategy
• 54% of respondents expected to see something in the Strategy which was not there.

There were a wide range of themes raised during the consultation through the online survey and consultation events, which included:

• More detail on how the commitments will be delivered and turned into change, and how delivery of the Strategy will be reported
• How can the Council hold housing associations to account and help to improve standards for their tenants, including in relation to repairs and the condition of homes – and poor standards in the private rented sector should be addressed
• More social housing and affordable housing should be delivered, including though new developments, and green spaces on estates should be promoted
• The Council should prioritise housing for those waiting longest and local people, and ensure that those working in the borough have affordable housing
• There should be more homelessness support and help for households in temporary accommodation, including driving up safety and standards, reducing the use of hotels for families, and better supporting households living outside the borough
• The Council should ensure the maintenance and safety of existing housing stock, including in relation to damp, mould and repairs; the Council should prioritise tackling antisocial behaviour; and empty and second homes should be brought into use
• There should be a stronger focus on meeting the needs of families with children; and more meaningful resident engagement, including involving people with lived experience
• There was a preference for simpler language, summaries, easy read formats and visual guides.

The feedback from the consultation has helped us to finalise the new Housing Strategy, which you can find here. The changes made to the Strategy following the consultation feedback include:

• More detail provided on how the Strategy will be delivered, and how progress against the commitments will be measured and reported – in particular, through a yearly progress report, and related plans, strategies and policies sitting underneath the Housing Strategy
• A separate commitment on housing associations, explaining that they are regulated by the Regulator of Social Housing, and the Council will work in partnership with housing associations to help improve standards for their 13,000 tenants in the borough
• Detail added to explain the percentage of community (affordable) housing that should be delivered on public and private land through new developments, and how much of this should be at social rent and intermediate housing, as set out in the Local Plan 2024
• Emphasis on helping local residents added to the wording of the first priority – this is complemented by the commitment to prioritise the housing needs of local residents where possible
• A commitment included to develop a new Homelessness and Rough Sleeping Strategy, as many of the points made about homelessness and temporary accommodation will be addressed in greater detail through this Strategy
• Greater emphasis given to supporting families with children throughout the Strategy, including in relation to accessing suitable homes and supporting families in temporary accommodation
• A separate commitment included on driving up standards in the private rented sector, and explaining that Environmental Health will be required to enforce against poor standards under the forthcoming Renters’ Rights Act
• Specific reference made to involving people with lived experience and embedding the revised Charter for Public Participation
• Commitments made to promote digital inclusion, support residents to overcome barriers to accessing digital and online services, and do more to communicate with people in an accessible way, which aligns with the new Fairer Action Plan
• An addition made to explain that we address the number of empty homes in the borough through charging a council tax premium on empty properties
• We will produce a summary document and easy read version of the Strategy to promote accessibility amongst residents. 

We asked for your views and feedback on the three high-level outline design proposals for a new open space at Lots Road on the Thames Tideway tunnel site located behind Lots Road Pumping Station. The resident “have your say” on the designs was part of the tender process and residents of the Chelsea Riverside ward were invited to review the proposals and select their preferred design. Residents were also asked for general comments and suggestions on the designs and the new open space proposal.

Survey responses 75.

Design proposals:

Respondents were asked to review the three designs options presented and select their preferred design: A total of thirty-nine percent preferred Design one, thirty-seven percent of respondents preferred Design two and twenty-four percent preferred Design three.

Respondents were asked if they had any other feedback or comments on creating a new open space at Lots Road: A number of themes were highlighted by the response these included comments on green space and amenities, accessibility and inclusion, areas for physical activity and sports, support for the proposal or specific design options,  additional ideas such as a café or farmers market, practical issues regarding the proposed designs, safety concerns and toilets/accessible toilets.

Design proposals: The results of the resident’s preferred design were collated along with the council officers tender scores.

The overall scores of both these elements resulted in Design 1 receiving the highest overall score and being selected as the chosen designer to work with the community on the proposed design.

The selected designer and council officers will hold further design workshops with residents and organisations in June and July 2025.

Other comments and Feedback: All the other comments received will be reviewed shared with the selected designer to see how they can be incorporated into the new open space design or potentially provided or incorporated at other nearby sites like Westfield Park and Cremorne Gardens.

Toilets and Accessible Toilets: Although the provision of toilet facilities has been suggested by a number of residents in the feedback, due to the flexible nature of the site at Lots Road and the maintenance requirements for the Thames Tideway tunnel, it will not be possible to provide dedicated toilets facilities in the new open space. Instead, we will look to signpost and direct people to the public toilet facilities in neighbouring parks at Cremorne Gardens and Westfield Park. There is also currently a plan in place to provide an accessible changing places toilet facility at Westfield Park.

Works: It is currently estimated that construction work to create the new open space will begin in 2026.

We asked for views on proposals altering the parking allocation in the Wornington Green and Sloane Square areas in the March 2025 Miscellaneous Parking Changes.

We received a total of 66 objections regarding the Wornington Green Phase 2b part of the proposals.

We have made the traffic order as originally advertised.

We asked for views on proposals to create a one-way except cycles north-eastbound restriction for the full length of Cantle Mews, and a one-way except cycles south-westbound restriction for the full length of Wheatstone Gardens.

We did not receive any objections to the proposals.

We have made the traffic order as originally advertised.