Relocation of our Customer Services

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Closes 16 Dec 2026

Making better use of Council buildings

1. How far do you agree or disagree that the Council should reduce building costs by using less space for delivering Council services and making better use of the buildings it keeps, while protecting community buildings?
2. If the proposed service moves go ahead, the Council proposes to let the vacated Customer Service Centre space at Kensington Town Hall commercially. This is estimated to generate £500,000 a year in rental income and £280,000 in annual running-cost savings. How far do you agree or disagree with this proposal?
3. Letting the vacated space is estimated to generate rental income and running-cost savings totalling £780,000 a year. If this does not go ahead, the Council would need to find equivalent savings elsewhere to help close its budget gap. If you do not want to proceed with the proposal, what alternatives to save £780,000 a year would you suggest?