Draft Rent Income and Arrears Policy

Closed 30 Apr 2021

Opened 18 Jan 2021

Results updated 2 Jul 2021



We have written a draft rent income and arrears policy and want to hear your views about it.

The draft policy will guide how the Council approaches rent collection and responds to rent arrears.

The interventions and actions in this draft policy include: 

  • providing a holistic service to those having genuine difficulty paying their rent
  • acting early and using preventative measures to assist tenants to maintain their tenancies
  • making realistic repayment arrangements with tenants in rent arrears
  • collecting as much rent as possible to keep rent increases as low as possible
  • pursuing “wilful non-payers” and fast tracking them for legal action, including eviction
  • using all appropriate legal remedies to recover any debt owed to us.

Rental income helps to pay for maintaining and improving homes, providing housing services, and giving residents in need support where necessary.

Please read the full Draft Rent Income and Arrears Policy before completing the questionnaire.

Why we are consulting

We are keen to gather and understand the views of those impacted by the draft policy. If you or someone you know requires the consultation materials or questionnaire in another format or language you can contact the service on 07812 484173 or housingconsult@rbkc.gov.uk


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