Housing Management Repairs Policy

Closed 16 Jul 2024

Opened 22 May 2024


The Repairs Policy is up for review as the current version was published in 2019 and needs a refresh. Kensington and Chelsea Council have made some changes which are summarised below. We would like to ask our tenants and leaseholders to give their opinion on the changes and suggest their own via the survey so we can further improve the policy.

The Repairs Policy outlines Council, tenant and leaseholder responsibilities, it mainly focuses on the responsive repairs service but also outlines different types of repairs such as, communal repairs, planned maintenance and adaptations. 

Please do not use this survey to report a repair, if you want to report a repair please call 0800 137 111, online at https://www.rbkc.gov.uk/contact-us/report-problem by email hm-customerservices@rbkc.gov.uk, or in person at one of four customer service centres (Blantyre, Malton Road, Baseline, or Kensington Town Hall). 

Summary of Proposed changes 

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Repairs Policy Paper 

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Please note, if you or residents you know cannot access the survey online, paper copies are available at the following Customer Service Centres: Blantyre, Malton Road, Pembroke Road, Baseline and Kensington Town Hall. If you require assistance in another language or a paper copy of the survey sent to you please email housingconsult@rbkc.gov.uk or call 0800 137 111.

We are also consulting on the Damp and Mould Policy, kindly follow the link to give your views


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