In Housing, we are always looking to gain the views of residents and shape our services together. We routinely consult on these so whenever we hold a consultation exercise, you can have your say and tell us what you think. We will use your comments to help us shape our proposals and make recommendations for how we can work together with you to deliver services which are designed to meet your needs.
These consultations will be based around 6 broad themes:
- Policy (Our official direction on a service e.g. The Damp and Mould Policy)
- Strategy (Our plan for implementing a change/improvement to our services)
- Improvements (Borough-wide works that will improve our housing/housing services)
- Estate improvements (improvements to your immediate neighbourhood)
- Funding (have your say on particular budgetary decisions)
- New builds (have your say on the direction of our new homes programme)
Your feedback is crucial to us providing the best possible service - please take part in our consultations.
We are committed to listening to our residents, and involving residents in decision-making on things like housing policy and how their estates are run. Please do get involved.
Open policy consultations
Minor Changes to Housing Policies - January 2025
The Council's housing management department has a range of policies in place related to the homes we manage. The Council reviews these policies as part of a regular programme to ensure they are up to date and relevant. On occasion, these reviews determine that minor revisions or additions are required to ensure they are up to date, meet residents' needs and relevant legislation. The Council has recently reviewed three such policies: Housing management freehold disposal...
Housing Management - Repairs Recharge Policy
Housing Management’s previous Repairs Recharge Policy was published in February 2020 and the Council is reviewing the policy to include some changes to the service. The policy aims to provide a fair and transparent framework in which the cost of work for which the Royal Borough of Kensington and Chelsea’s Housing Management Services is not responsible is paid by the appropriate person or organisation. This ensures that these expenses do not unnecessarily deplete resources that could...
Housing Management - Decants Policy
Housing Management’s previous Decants Policy was published in October 2022 and the Council is reviewing the policy to include some changes to the service. What is a decant? A decant is the process in which someone may be moved from their property into a temporary property for many reasons such as moving tenants in order to carry out works, which cannot be carried out with tenant(s) in occupation. Decants are usually necessary when a property is in need of major...
Housing Management - Voids and Lettings Policy
Housing Management’s previous Voids and Lettings Policy was published in October 2021 and the Council is reviewing the policy to include some changes to the service. The policy outlines how Kensington and Chelsea Council’s Housing Management Services will provide high quality homes for tenants by delivering a sustainable lettings approach and efficient void management service. What is a void? A void is an empty property which is due to be re-let....
Closed consultations
Housing Management - Resident Involvement Pulse Survey
We welcome your input as the Council continues to evolve our approach to how we involve residents in housing-related matters. The results of this short survey will help us to plan future resident...
Housing Management - Garage Licence Review
Housing management has over 300 garages on our housing estates which are leased to Council housing tenants, leaseholders, and residents in the borough. Those renting a garage have a licence agreement...
Housing Management - Improving Our Services
Kensington and Chelsea Council’s Housing Management Directorate are looking to understand how our tenants currently view and interact with our services (t hese services include everything we do...
World's End Services
The World's End Project Why are we doing this? We have heard clearly from residents that the Council needs to do more to join up services and focus our activity in locations where residents...
Housing Management Repairs Policy
The Repairs Policy is up for review as the current version was published in 2019 and needs a refresh. Kensington and Chelsea Council have made some changes which are summarised below. We would like...
Housing Management - Repairs and Damp and Mould Policy Consultations
Kensington and Chelsea Council's Housing Management Department is consulting on a refreshed Repairs Policy and a new Damp and Mould Policy. The department wants to hear from both tenants and...
Housing Management Damp and Mould Policy
The Council is introducing an improved approach to dealing with damp and mould in residents’ homes. We know that damp and mould issues in the home can seriously impact residents’ health, well-being...
Housing Needs Customer Satisfaction Survey
The Housing Service is keen to hear your feedback on using our services. We would be grateful if you could spare a few minutes to complete this survey. This survey will: Help us...
February 24 Housing Parking Changes
This consultation seeks views on proposals to make changes to the parking layout within 375 Portobello Road and Elm Park Gardens Central housing estates.
Useful Housing links
Housing Policies and Strategies
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Repairs and major works
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