In Housing, we are always looking to gain the views of residents and shape our services together. We routinely consult on these so whenever we hold a consultation exercise, you can have your say and tell us what you think. We will use your comments to help us shape our proposals and make recommendations for how we can work together with you to deliver services which are designed to meet your needs.
These consultations will be based around 6 broad themes:
- Policy (Our official direction on a service e.g. The Damp and Mould Policy)
- Strategy (Our plan for implementing a change/improvement to our services)
- Improvements (Borough-wide works that will improve our housing/housing services)
- Estate improvements (improvements to your immediate neighbourhood)
- Funding (have your say on particular budgetary decisions)
- New builds (have your say on the direction of our new homes programme)
Your feedback is crucial to us providing the best possible service - please take part in our consultations.
We are committed to listening to our residents, and involving residents in decision-making on things like housing policy and how their estates are run. Please do get involved.
Open improvements consultations
Housing Management - Annual Report to Tenants 2025-26
Each year we put together facts and figures about Housing Management performance so you can see how we’re doing and hold us to account. We’ve changed the format of this year’s annual report following consultation with residents – we hope you like it. Link to the 2025-26 Annual Report (New design) Link to the 2024-25 Annual Report (Old design)
Closed consultations
Housing Management - Vulnerability Policy
The new Housing Management Vulnerability Policy explains how the Council identifies and supports residents who may be vulnerable when using housing services. Vulnerability can be short-term,...
Private Rented Sector Discharge Policy and Temporary Accommodation Placement Policy.
We want to hear your views on updating our Private Rented Sector Discharge Policy and Temporary Accommodation Placement Policy. These are two separate policies which aim to deliver a fairer...
Housing policies - Homelessness, Private Rented Sector, Temporary Accommodation Placement
As part of our aims to tackle homelessness and rough sleeping we have a new draft Homelessness and Rough Sleeping Strategy 2026–2031 which sets out how we will work over the next five years to...
Draft Homelessness and Rough Sleeping Strategy 2026–2031
Have your say on the draft Homelessness and Rough Sleeping Strategy 2026–2031 We have developed a draft Homelessness and Rough Sleeping Strategy for 2026–2031 with help from residents,...
Supported Housing
The Royal Borough of Kensington and Chelsea wants to ensure that residents’ voices are at the heart of future service improvements. Your experiences and views matter, and this survey gives you the...
Let's Talk K&C 2030
Let’s Talk K&C 2030 As we start to develop our Council Plan for the next four years, we want to have an open and honest conversation with you about what services you value the most. We...
Citizens' Panel - Let's Talk K&C 2030
Let’s Talk K&C 2030 As we start to develop our Council Plan for the next four years, we want to have an open and honest conversation with you about what services you value the most. We...
Housing Management - Hoarding and Self-Neglect Policy
Kensington and Chelsea Council is committed to ensuring that our homes are places where people want to live and feel safe. In January 2025, we had 186 ongoing cases of hoarding, highlighting the need...
Pet Policy
The Royal Borough of Kensington and Chelsea is reviewing its Pet Policy and is inviting residents to share their views, The updated policy aims to support responsible pet ownership, protect animal...
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Housing Policies and Strategies
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Repairs and major works
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