In Housing, we are always looking to gain the views of residents and shape our services together. We routinely consult on these so whenever we hold a consultation exercise, you can have your say and tell us what you think. We will use your comments to help us shape our proposals and make recommendations for how we can work together with you to deliver services which are designed to meet your needs.
These consultations will be based around 6 broad themes:
- Policy (Our official direction on a service e.g. The Damp and Mould Policy)
- Strategy (Our plan for implementing a change/improvement to our services)
- Improvements (Borough-wide works that will improve our housing/housing services)
- Estate improvements (improvements to your immediate neighbourhood)
- Funding (have your say on particular budgetary decisions)
- New builds (have your say on the direction of our new homes programme)
Your feedback is crucial to us providing the best possible service - please take part in our consultations.
We are committed to listening to our residents, and involving residents in decision-making on things like housing policy and how their estates are run. Please do get involved.
Open policy consultations
Housing Management - Antisocial Behaviour Policy
We want all our residents to be able to enjoy their homes and surrounding areas and be able to sustain good relationships with their neighbours, to help grow healthy communities. This policy lays out our approach to antisocial behaviour – how we work with those experiencing it and with those who may be causing it. It explains the different approaches we take to try to fix issues early on and also, what we do if things escalate and become more serious. We recognise the...
Housing Management Safeguarding Policy
The Housing Management Safeguarding Policy is currently under review, as the existing version was published in 2019 and requires an update. Kensington and Chelsea Council has proposed several changes, summarised below, and we are seeking residents' feedback through a survey to further refine and improve the policy. Safeguarding adults and children is both a statutory duty and a key priority for Kensington and Chelsea Council. The Housing Management Safeguarding Policy provides a...
Housing Management - Rent Income and Arrears Policy
Our Rent Income and Arrears policy was recently reviewed and we have made some minor amendments to the original version which was published in October 2020. We would welcome your views on these changes and the policy in general. The policy covers how we collect rent and service charges, how we work with residents to support them to prevent rental arrears and our approach if residents do fall behind on payments. The policy follows the Government’s Pre-Action Protocol for...
Open strategy consultations
Draft Housing Strategy 2025-2030
The Council is currently revising its Housing Strategy. This sets out our vision for housing in Kensington and Chelsea and meeting the needs of our residents. We want to hear your views on the draft Housing Strategy and we are grateful for any feedback you can provide. The vision of the draft Housing Strategy: We will embed the learning from Grenfell to provide safe, modern homes and promote the supply of different types of housing for local communities. ...
Closed consultations
Minor Changes to Housing Policies - January 2025
The Council's housing management department has a range of policies in place related to the homes we manage. The Council reviews these policies as part of a regular programme to ensure they are up to...
Housing Management - Repairs Recharge Policy
Housing Management’s previous Repairs Recharge Policy was published in February 2020 and the Council is reviewing the policy to include some changes to the service. The policy aims to provide a fair...
Housing Management - Decants Policy
Housing Management’s previous Decants Policy was published in October 2022 and the Council is reviewing the policy to include some changes to the service. What is a decant? A...
Housing Management - Voids and Lettings Policy
Housing Management’s previous Voids and Lettings Policy was published in October 2021 and the Council is reviewing the policy to include some changes to the service. The policy outlines how...
Housing Management - Resident Involvement Pulse Survey
We welcome your input as the Council continues to evolve our approach to how we involve residents in housing-related matters. The results of this short survey will help us to plan future resident...
Housing Management - Garage Licence Review
Housing management has over 300 garages on our housing estates which are leased to Council housing tenants, leaseholders, and residents in the borough. Those renting a garage have a licence agreement...
Housing Management - Improving Our Services
Kensington and Chelsea Council’s Housing Management Directorate are looking to understand how our tenants currently view and interact with our services (t hese services include everything we do...
World's End Services
The World's End Project Why are we doing this? We have heard clearly from residents that the Council needs to do more to join up services and focus our activity in locations where residents...
Housing Management Repairs Policy
The Repairs Policy is up for review as the current version was published in 2019 and needs a refresh. Kensington and Chelsea Council have made some changes which are summarised below. We would like...
Useful Housing links
Housing Policies and Strategies
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Repairs and major works
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