In Housing, we are always looking to gain the views of residents and shape our services together. We routinely consult on these so whenever we hold a consultation exercise, you can have your say and tell us what you think. We will use your comments to help us shape our proposals and make recommendations for how we can work together with you to deliver services which are designed to meet your needs.
These consultations will be based around 6 broad themes:
- Policy (Our official direction on a service e.g. The Damp and Mould Policy)
- Strategy (Our plan for implementing a change/improvement to our services)
- Improvements (Borough-wide works that will improve our housing/housing services)
- Estate improvements (improvements to your immediate neighbourhood)
- Funding (have your say on particular budgetary decisions)
- New builds (have your say on the direction of our new homes programme)
Your feedback is crucial to us providing the best possible service - please take part in our consultations.
We are committed to listening to our residents, and involving residents in decision-making on things like housing policy and how their estates are run. Please do get involved.
Open improvements consultations
Housing Management - Resident Involvement Pulse Survey
We welcome your input as the Council continues to evolve our approach to how we involve residents in housing-related matters. The results of this short survey will help us to plan future resident involvement activities and strategies for enhancing resident involvement in Kensington and Chelsea. We appreciate your participation and look forward to offering further opportunities for you to contribute.
Open estates improvements consultations
Housing Management - Garage Licence Review
Housing management has over 300 garages on our housing estates which are leased to Council housing tenants, leaseholders, and residents in the borough. Those renting a garage have a licence agreement setting out their responsibilities and responsibilities of the Council. We are undertaking a review of garage licences in order to: ensure consistency in garage licences. ensure garage licences are as clear and understandable as possible. make it clear what you are, and are...
Closed consultations
Housing Management - Improving Our Services
Kensington and Chelsea Council’s Housing Management Directorate are looking to understand how our tenants currently view and interact with our services (t hese services include everything we do...
World's End Services
The World's End Project Why are we doing this? We have heard clearly from residents that the Council needs to do more to join up services and focus our activity in locations where residents...
Housing Management Repairs Policy
The Repairs Policy is up for review as the current version was published in 2019 and needs a refresh. Kensington and Chelsea Council have made some changes which are summarised below. We would like...
Useful Housing links
Housing Policies and Strategies
Get involved
Repairs and major works
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