Closed consultations

67 results

  • Pet Policy

    The Royal Borough of Kensington and Chelsea is reviewing its Pet Policy and is inviting residents to share their views, The updated policy aims to support responsible pet ownership, protect animal welfare, and ensure that our neighbourhoods remain safe, clean and enjoyable for everyone. It sets out expectations for pet care and behaviour, guidance for keeping pets in council housing, rules for using shared and public spaces, and approaches for managing noise, nuisance and safety concerns.... More
    Closed 15 March 2026

  • Housing Fraud Policy

    The Council is introducing a new Housing Fraud Policy that establishes clear definitions of housing fraud and unacceptable conduct and confirms Kensington and Chelsea council's approach to tackling housing fraud. The policy sets out the following: Definitions of tenancy and housing fraud Reporting and investigation procedures Criminal and civil enforcement actions Responsibilities of both residents and the Council The... More
    Closed 18 January 2026

  • Housing Management - Annual Report to Tenants 2024-25

    Each year we put together facts and figures about Housing Management performance so you can see how we’re doing and hold us to account. We’ve changed the format of this year’s annual report following consultation with residents – we hope you like it. It was first published in the Autumn 2025 edition of Housing Matters magazine. Link to the 2024-25 Annual Report (new design) Link to the 2023-24 Annual Report (old design) More
    Closed 15 January 2026

  • Housing Management- Tenancy Policy Review

    Kensington and Chelsea is making some changes to its tenancy policy and we’d like your input. The Tenancy policy outlines the Council’s approach to issuing, ending and transitioning between tenancies in its own council housing stock. It was previously published in 2020 and it has reached its cyclical four year review. The changes to this policy are mainly to improve clarity and ease of reading for residents. We’ve moved the definition of the different types of... More
    Closed 9 November 2025

  • Housing Management- Resident Involvement Strategy

    At Kensington and Chelsea, we believe that residents should be at the centre of everything we do. You know your homes and communities best, and your insights are invaluable in shaping the services that affect your lives. This strategy is about working with you, not just for you, and creating real opportunities to collaborate, share ideas, and bring about meaningful change. Since the launch of our first Resident Involvement Strategy in 2021, we’ve made strides in building trust and... More
    Closed 12 October 2025

  • Maintaining and Investing in Residents’ Homes: Draft Housing Asset Management Strategy 2025-2030

    The Council is updating its strategy for the maintenance and improvement of residents’ homes over the next five years, with an update to the Housing Asset Management Strategy. This draft Strategy has been co-designed with residents and builds on previous work shaped by the lessons from Grenfell, evolving legislation and regulation, and changing resident expectations. It aims to ensure all Council homes are safe, well-maintained, and energy-efficient, while strengthening trust... More
    Closed 6 October 2025

  • Housing Needs Customer Satisfaction Survey 2025

    The Housing Service is keen to hear your feedback on using our services. We would be grateful if you could spare a few minutes to complete this survey. This survey will: Help us better understand residents’ experiences when contacting us online, by telephone, in person or by letter. Help us better understand residents’ ability to use our online services and any barriers, which will inform our policies and how we support residents to use these services. ... More
    Closed 28 August 2025

  • Housing Management- Aids and Adaptations Policy

    We want all our residents to be able to access equipment and modifications needed to enhance their living conditions and whilst maintaining their independence. This policy outlines the Council's approach to ensuring all residents have access to accommodations that are both suitable and accessible to their needs. The policy covers the provision of equipment and modifications designed to improve accessibility and support independent living. These adaptations range from minor adaptations such as... More
    Closed 15 June 2025

  • Housing Communications Preferences

    We send information out about our services in a number of ways and we want to make sure you’re getting the information you need in the best format for you. We’ll use the answers you give to make sure we’re focusing on what matters most to residents in the coming years. This survey has two parts – firstly it will ask about the formats of information you receive and the kind of information you’d like more of. And secondly, we’ll ask about the specific formats and... More
    Closed 13 May 2025

  • Draft Housing Strategy 2025-2030

    The Council is currently revising its Housing Strategy. This sets out our vision for housing in Kensington and Chelsea and meeting the needs of our residents. We want to hear your views on the draft Housing Strategy and we are grateful for any feedback you can provide. The vision of the draft Housing Strategy: We will embed the learning from Grenfell to provide safe, modern homes and promote the supply of different types of housing for local communities. ... More
    Closed 13 May 2025

  • Housing Management Safeguarding Policy

    The Housing Management Safeguarding Policy is currently under review, as the existing version was published in 2019 and requires an update. Kensington and Chelsea Council has proposed several changes, summarised below, and we are seeking residents' feedback through a survey to further refine and improve the policy. Safeguarding adults and children is both a statutory duty and a key priority for Kensington and Chelsea Council. The Housing Management Safeguarding Policy provides a... More
    Closed 20 April 2025

  • Housing Management - Rent Income and Arrears Policy

    Our Rent Income and Arrears policy was recently reviewed and we have made some minor amendments to the original version which was published in October 2020. We would welcome your views on these changes and the policy in general. The policy covers how we collect rent and service charges, how we work with residents to support them to prevent rental arrears and our approach if residents do fall behind on payments. The policy follows the Government’s Pre-Action Protocol for... More
    Closed 20 April 2025

  • Housing Management - Antisocial Behaviour Policy

    We want all our residents to be able to enjoy their homes and surrounding areas and be able to sustain good relationships with their neighbours, to help grow healthy communities. This policy lays out our approach to antisocial behaviour – how we work with those experiencing it and with those who may be causing it. It explains the different approaches we take to try to fix issues early on and also, what we do if things escalate and become more serious. We recognise the... More
    Closed 13 April 2025

  • Minor Changes to Housing Policies - January 2025

    The Council's housing management department has a range of policies in place related to the homes we manage. The Council reviews these policies as part of a regular programme to ensure they are up to date and relevant. On occasion, these reviews determine that minor revisions or additions are required to ensure they are up to date, meet residents' needs and relevant legislation. The Council has recently reviewed three such policies: Housing management freehold disposal... More
    Closed 9 March 2025

  • Housing Management - Repairs Recharge Policy

    Housing Management’s previous Repairs Recharge Policy was published in February 2020 and the Council is reviewing the policy to include some changes to the service. The policy aims to provide a fair and transparent framework in which the cost of work for which the Royal Borough of Kensington and Chelsea’s Housing Management Services is not responsible is paid by the appropriate person or organisation. This ensures that these expenses do not unnecessarily deplete resources that could... More
    Closed 9 March 2025

  • Housing Management - Decants Policy

    Housing Management’s previous Decants Policy was published in October 2022 and the Council is reviewing the policy to include some changes to the service. What is a decant? A decant is the process in which someone may be moved from their property into a temporary property for many reasons such as moving tenants in order to carry out works, which cannot be carried out with tenant(s) in occupation. Decants are usually necessary when a property is in need of major... More
    Closed 9 March 2025

  • Housing Management - Voids and Lettings Policy

    Housing Management’s previous Voids and Lettings Policy was published in October 2021 and the Council is reviewing the policy to include some changes to the service. The policy outlines how Kensington and Chelsea Council’s Housing Management Services will provide high quality homes for tenants by delivering a sustainable lettings approach and efficient void management service. What is a void? A void is an empty property which is due to be re-let.... More
    Closed 9 March 2025

  • Housing Management - Resident Involvement Pulse Survey

    We welcome your input as the Council continues to evolve our approach to how we involve residents in housing-related matters. The results of this short survey will help us to plan future resident involvement activities and strategies for enhancing resident involvement in Kensington and Chelsea. We appreciate your participation and look forward to offering further opportunities for you to contribute. More
    Closed 20 December 2024

  • Housing Management - Garage Licence Review

    Housing management has over 300 garages on our housing estates which are leased to Council housing tenants, leaseholders, and residents in the borough. Those renting a garage have a licence agreement setting out their responsibilities and responsibilities of the Council. We are undertaking a review of garage licences in order to: ensure consistency in garage licences. ensure garage licences are as clear and understandable as possible. make it clear what you are, and are... More
    Closed 8 December 2024

  • Housing Management - Improving Our Services

    Kensington and Chelsea Council’s Housing Management Directorate are looking to understand how our tenants currently view and interact with our services (t hese services include everything we do as your landlord, including repairs, financial support, housing support, employment support, engagement events, and neighbourhood and estate improvement works). More
    Closed 26 July 2024

  • World's End Services

    The World's End Project Why are we doing this? We have heard clearly from residents that the Council needs to do more to join up services and focus our activity in locations where residents are. The World's End Project is in specific response to what residents have told us they want in their neighbourhood. The Council is working with residents and other stakeholders in the World’s End area to understand how more localised approaches could benefit residents and how more joined... More
    Closed 21 July 2024

  • Housing Management Repairs Policy

    The Repairs Policy is up for review as the current version was published in 2019 and needs a refresh. Kensington and Chelsea Council have made some changes which are summarised below. We would like to ask our tenants and leaseholders to give their opinion on the changes and suggest their own via the survey so we can further improve the policy. The Repairs Policy outlines Council, tenant and leaseholder responsibilities, it mainly focuses on the responsive repairs service but... More
    Closed 16 July 2024

  • Housing Management - Repairs and Damp and Mould Policy Consultations

    Kensington and Chelsea Council's Housing Management Department is consulting on a refreshed Repairs Policy and a new Damp and Mould Policy. The department wants to hear from both tenants and leaseholders to see if the changes are welcomed and if other changes need to be made. Links to the individual surveys can be found at the bottom of this page so that you can make your voice heard. More
    Closed 16 July 2024

  • Housing Management Damp and Mould Policy

    The Council is introducing an improved approach to dealing with damp and mould in residents’ homes. We know that damp and mould issues in the home can seriously impact residents’ health, well-being and the condition of their homes. The Council therefore wants to take a zero-tolerance approach towards damp and mould and do everything reasonably possible to ensure that residents are safe and healthy at home. The policy outlines different types of damp in the home that can be... More
    Closed 16 July 2024

  • February 24 Housing Parking Changes

    This consultation seeks views on proposals to make changes to the parking layout within 375 Portobello Road and Elm Park Gardens Central housing estates. More
    Closed 13 March 2024

  • Tenancy Strategy 2024

    The Council is currently reviewing its Tenancy Strategy. This sets out our expectations for social housing providers in the borough when granting tenancies, supporting tenants to manage their tenancies and deciding not to grant a further tenancy when one ends. Social housing providers includes the Council as well as housing associations/private registered providers in the borough. Social housing providers must consider the Tenancy Strategy when setting their own Tenancy... More
    Closed 29 February 2024

  • Temporary Accommodation Storage Charging Policy

    For several years, the Council has been providing free storage and removal services to households who approach the Council as homeless (and who are not in a position to protect their belongings) whilst they are seeking support from the Housing Needs department to resolve their housing situation. The Housing Act 1996 (Pt VII, s.211) stipulates that a housing Authority must take reasonable steps to prevent the loss of, or to prevent or mitigate damage to, any personal... More
    Closed 11 December 2023

  • October 23 Housing Parking Changes

    This consultation seeks views on proposals to make changes to the parking layout within 375 Portobello Road housing estate. More
    Closed 29 November 2023

  • Information, Advice and Guidance Services

    The Council wants to ensure that the provision of information, legal advice and guidance (IAG) is of a high quality, accurate and consistent and our residents can access it early and also easily. We would like to consult with residents about their experience of using IAG services in the borough. Information, legal advice and guidance (IAG) services diagnose people’s problems and provide them with information, general and/or specialist advice and guidance on matters that is relevant to... More
    Closed 30 July 2023

  • Reducing energy consumption on World's End Estate

    Consultation to reduce energy consumption in your home With the cost of living crisis we know that many people are facing difficult times and we want to work with you to support you. The price of energy has gone up over the last year and we’re looking at ways to help you reduce your energy consumption. One way to do this is to look at how the communal heating system in your home is used and we’d like your opinion on this. The increase in energy prices affects... More
    Closed 4 June 2023
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